Shell - Feedback

I visited Shell for a meal and was impressed by the attentive service from the staff, especially Wright, who was very helpful. Alongside enjoying the delicious... read more I visited Shell for a meal and was impressed by the attentive service from the staff, especially Wright, who was very helpful. Alongside enjoying the delicious menu, I also had my car washed there, and they did an outstanding job! Kudos to Shell Bergvliet for their excellent service!

I had an alarming experience at Shell in Bergvliet recently. I visited two days ago and noticed the Redbull fridge was empty of small cans. I returned today to... read more I had an alarming experience at Shell in Bergvliet recently. I visited two days ago and noticed the Redbull fridge was empty of small cans. I returned today to find the situation unchanged. I decided to take a few small cans from the shelf display and put them in the fridge, but a staff member named Mimo reacted strongly, removing the warm cans from the fridge and placing them back on the shelf. When I asked who the manager was, he claimed he didn’t know and was quite rude about it. I took a picture of him for my records in case I needed to report this later, and he attempted to knock my phone out of my hand. I firmly warned him not to do that again. As I was leaving, he tried to block my exit unless I deleted the photo. I had to push him aside to leave, and although the argument wasn't severe, he resorted to name-calling. I hope Shell can verify this incident with their security cameras. The experience certainly overshadowed my interest in their menu.

I really enjoy this station because the staff is always friendly and helpful. However, I’m quite disappointed that tips can't be added when using the card machi... read more I really enjoy this station because the staff is always friendly and helpful. However, I’m quite disappointed that tips can't be added when using the card machine. This is the only station I've encountered that has this policy, and as someone who rarely carries cash, I feel sad that I can’t leave a tip for the excellent service!