Kfc - Cambridge

#6 - Fast Food - Cambridge, American, Chicken

Kfc

1.8 / 5 (62 reviews)

Description

The KFC/Taco Bell location in Cambridge has consistently disappointed customers with poor service, long wait times, and unappetizing conditions. Complaints range from disorganization to rude staff, with issues such as uncooked chicken and missing menu items adding to the negative experiences. Customers have expressed frustration with the lack of professionalism and cleanliness at this establishment. If you're looking for a fast, pleasant dining experience with fresh food, it's best to steer clear of this location.

Last update: 17.01.2026 from: Mike

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★ 1.8 / 5 from 62 reviews

Service is 4/5. The cashiers smile sometimes but they do their work efficiently. Food quality, considering it's a fast food restaurant, would be 4/5. I

I came here tonight to get some chicken cause the local Zehrs shut their kitchen down early for some reason. As I headed over here I thought to myself maybe its changed, maybe the service will be good, maybe there will be chicken ready after all it was only 6:30pm. Well guess what, I was wrong, nothing had changed, same crappy service, no chicken for 25 minutes. There were 7 people waiting for food and all I could hear was the goof serving people complaining about how big their orders where that he had to prepare. The best part is that none of the people in front of me were actually waiting for chicken, it was all sandwiches and wraps and popcorn chicken, these guys are so disorganised they don't even cook enough chicken for one lousy order. Add to that the disgusting condition of the restaurant, everything is either caked in grease or dirt or broken. If Cambridge has a restaurant inspection program (and they probably should) I'm sure they'd shut this place down. Do yourself a favour, avoid this place, it's a disease.

Staff are a range of sloppy , dirty clothing to quite nice. The whole. Place needs to be renovated . The service is quick sometimes at other times you are asked to wait longer 10 minutes for the takeout food . A visit from head office might help

mike-macmullen
11.10.2023

I don't often leave reviews, but the only positive thing I can say is that the ice in the drinks was cold. Service and food quality were both very poor, not even worth 1 star. It's a shame that a good food court can be such a disappointment for a major mall.

yash-prajapati
11.10.2023

The service is extremely slow and the staff is not helpful. I noticed that the prices are higher compared to other KFC locations.

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