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Contribute FeedbackThe restaurant received mixed reviews, with some guests complaining about overpriced and underwhelming food, while others praised the impeccable service and delicious dishes. Some diners noted issues with consistency and slow service, but overall enjoyed the experience. The beautiful decor, friendly staff, and unique food offerings were highlighted as positives. Despite some minor shortcomings, guests appreciated the lovely atmosphere and the opportunity to celebrate special occasions at the restaurant. Overall, the restaurant seems to offer a unique dining experience that is worth trying, especially for visitors to Cambridge.
Lovely afternoon tea here. Seated in the bar instead of the library this time but it was still good. The food was very nice and an extra plate of sandwiches was no trouble (at no extra price). I must mention our server, Sean. He was very professional and made sure we had everything we needed to enjoy our afternoon. Excellent customer service from Sean. I’m looking forward to a return visit already.
Was served by Sean who could not do enough to make my lunch comfortable. The other bar staff Ricardo and another charming gent were also very welcoming. The front of house staff were very accommodating too.
The staff at this restaurant were amazing! We had to leave for work half an hour before breakfast started, but the staff and chef went above and beyond by arriving early to make sure we had a hot meal. The English breakfast they prepared was delicious. We will definitely be returning and would highly recommend this restaurant to others.
We have been to this stunning hotel and restaurant several times before with equal alternate good and bad experiences. This time I felt I needed to address the issue of consistency and put together a review. On this occasion we were celebrating an 80th birthday. I had the chargrilled sirloin steak which half way through the meal I had given up trying to cut this tough and chewy piece of meat. My wife and mother-in-law had chosen the pollock where the sorrel butter sauce was so over salted and ruined the enjoyment of the fish. We then ordered desert and then coffee to follow. After waiting a while we had only received the coffees, and had to ask a second waiter to remind the first to remember the sugar sweeteners we had asked for earlier; meanwhile the drink was getting cold. I asked the waiter why we were receiving our coffees before our desserts who explained to me if he didn’t serve them to us now they would only get cold waiting on the bar. Finally after about half an hour our deserts arrived. Overall the food we endured this night was on par of a mediocre gastro pub at best with below average service.
Positives: 1. The server Negatives: 1. The restaurant is too dark, making it difficult to read the menu which is in tiny font sizes. This violates the 2010 Equality Act which requires accessibility for partially sighted individuals. 2. The menu lacked vegetarian main courses, making it outdated. 3. The fish of the day was only available for two people, not accommodating for solo business travelers. 4. The Cauliflower Soup lacked flavor without the roasted pig skin. 5. The Celeriac Noodles with Mushrooms was tasteless and overpriced. 6. The cocktails menu was also difficult to read due to small font size. 7. The cheeseboard was disappointing. 8. The bathroom floor tiles were dangerously slippery. Overall, this was the worst restaurant I have been to in years.