Costa Coffee - Cambridge

The staff at this restaurant is in need of better training. They were distracted, unable to handle the workload, and completely messed up our simple order. Additionally, they were rude.

The restaurant was very disorganized and clearly understaffed as the server walked away in the middle of taking our order. They also overcharged me, prompting me to wait for a refund which was taken from the tip jar as they couldn't refund it back to my card. Additionally, there were many people sitting in the dining area who hadn't even ordered from the restaurant. Overall, it was a very negative experience.

I visited Costa Coffee in the Grand Arcade, one of the many coffee shops in the area, for some refreshments. While I've had mixed experiences at other Costa Coffee locations, I was pleasantly surprised by the good service at this store. The staff member who served me was friendly and helpful, and the tables were neat and clean. I would recommend stopping by this location for a nice break during a shopping trip.

We visited Sunday 20/3/2022 for a cappuccino, tea and two raspberry and almond tray bakes. The latter we have many times and really like them. Not today, however. Very dry and hard like solid sawdust. Returned them and asked for a change. my wife had a muffin and I had a pain au raisin. Both of those were very good but prior to that the staff had difficulty in working it out when I asked for a 25 pence refund as the pain au raisin was £1.85 and the tray bakes were £2.10. The muffin was also £2.10. I explained WHY there was a refund due and after discussions between the three of them they handed me 25 pence from the tips jar ! Obviously schools don't teach basic mental arithmetic these days and unless the till can work it out for them they are totally confused. Standards of clearing and cleaning tables have slipped back to how they used to be before Covid rules tightened up cleaning and clearing. Not only at this branch but at l others too .

POOR DO NOT VISIT Wanted a quick bite and coffee for my little girl age 3 (who was hungry) before we set off home. Whilst the staff were happy to take my custom they did not mention that the seating/store would close in 10 minutes. No sooner we had our drinks and food served, the staff kept on pestering me, my wife who had a hungry 3 year old to keep moving from one seating area to another, and then every two minutes to remind me the store was about to close, whilst my little girl burnt her tongue drinking the hot coffee quickly, struggling to finish her brownie. Even whilst we were packing to go leave without finishing the food/drink, we were once again harassed by the staff. When I Confronted ALI the manager, he said that I should have read the minuscule signage for the opening and closing time for the shop ... VERY POOR CUSTOMER SERVICE POOR MANAGER and MANAGEMENT SKILLS COSTA PLEASE NOTE