Starbucks - Calumet-Norvelt

Love the team and their vibe , Saturday morning the young lady made me a delicious carmel ribbon frap, and the cheese Danish was on point, their team was friendly and quick,

Service is bad. They prioritize orders online, but they are careless about the clients in person. It is the second time I waited for 15 minutes to get my coffee on the go and have left with no coffee and less money.

On 10/7 I visited this Starbucks location to simply order a drink and enjoy my afternoon. Instead, both me and the majority of patrons were harassed and threatened by deranged man (not a customer) who was likely strung out on drugs and/or incredibly mentally ill. He approached all female patrons, many of who were teenagers, getting incredibly close and saying inappropriate and vile things. He took pleasure in the discomfort of others and mocked their fear. He stood in the doorway and blocked patrons from entering, intimating paying customers from even crossing the threshold of the store. The atmosphere was painfully tense and uncomfortable. It was not until the man used the internal lock on the front door and locked everyone inside the store that the 1 of 4 employees finally “intervened” by halfheartedly asking him to leave. He then asked for water which they agreed to get for him, instead of giving him a water and forcing him out, employees dilly dallied and continued to inefficiently prepare drinks. Obviously, he went right back to harassing patrons with no consequences while paying customers left without getting their beverages due to the atmosphere. In my less than 10 minutes there, I saw at least 5 people decide not to enter the store and 3 prematurely leave before getting their items.Establishments such as this one who continue to let their business be loitering grounds for unstable and threatening individuals will be forced to close their doors due to lack of patronage and/or becoming the site of a violent crime. Truly a sad state of affairs.

Dirty location and won’t let paying customer use the

No seating inside our outside and no restrooms for customers.