Roc's - Calgary

Dear Owner/Restaurant Manager, I wanted to take a moment to share my thoughts about my recent experience at Roc’s Shawnessy. I believe addressing a specific co... read more Dear Owner/Restaurant Manager, I wanted to take a moment to share my thoughts about my recent experience at Roc’s Shawnessy. I believe addressing a specific concern could greatly improve the overall customer experience. Unfortunately, during our visit, we encountered a rather disappointing interaction with our server. Her demeanor was uninviting, marked by a noticeable lack of smiles or positive engagement. As a customer, I believe that friendly and attentive service plays a crucial role in enhancing the dining experience. Additionally, our food order was incomplete, which only added to our frustration. This suggests a need for improved training or a reevaluation of the staff’s approach. Overall, this experience fell short of my expectations. I understand that everyone can have an off day, and I hope this was an isolated incident. However, I felt it was important to bring this to your attention, as it affected my impression of your restaurant. Thank you for taking the time to consider my feedback. Sincerely, [Your Name]

We also tried the Taro and Sans Rival cake to bring back to the office, and it was such a hit that people were asking for the restaurant's details. My colleague... read more We also tried the Taro and Sans Rival cake to bring back to the office, and it was such a hit that people were asking for the restaurant's details. My colleagues expressed their intention to return with family and friends or to order takeout in the future. The service was excellent, too, especially since our server was the only one working in the restaurant while handling many dine-in and takeout orders. Overall, it was a fantastic experience!

The food is outstanding, featuring some of the finest Filipino dishes that are sure to leave you feeling satisfied for the day. However, the service is merely a... read more The food is outstanding, featuring some of the finest Filipino dishes that are sure to leave you feeling satisfied for the day. However, the service is merely average—staff members are friendly, but nothing stands out. Additionally, the restaurant is somewhat cramped.

The service was slow, and the food took even longer to arrive. To make matters worse, the waitress responded with sarcasm when we mentioned our lengthy wait for... read more The service was slow, and the food took even longer to arrive. To make matters worse, the waitress responded with sarcasm when we mentioned our lengthy wait for our first appetizer, which took over 40 minutes to arrive after we ordered. I would urge the owner to provide better training for the servers on being attentive and courteous to the customers who help support this small business. It's customers like us who contribute to your success and the local economy. I don't typically leave reviews like this, but the waitress's passive-aggressive attitude was striking. It's detrimental to your business.

The food was delicious and arrived promptly. The waitstaff were very helpful, friendly, and polite. You'll find excellent Filipino cuisine here, from the main d... read more The food was delicious and arrived promptly. The waitstaff were very helpful, friendly, and polite. You'll find excellent Filipino cuisine here, from the main dishes to the desserts.