Kfc - Burnley
Kfc
Description
In a recent exploration of a local KFC franchise, customers expressed unanimous disappointment with the dining experience. Reports highlight persistent issues, including greasy, undercooked chicken, slow service, and unclean dining areas. Rude customer service further tarnishes the reputation, with staff failing to address grievances regarding food quality. While some patrons enjoyed specific menu items, such as the Christmas special and chicken wings, the overall sentiment reveals a disconnection from KFC’s promised standards. Many vow never to return, calling this location an embarrassment to the franchise and questioning its adherence to quality and cleanliness.
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Feedback
I attempted to order popcorn chicken and chips at this restaurant, but after waiting for half an hour in parking bay one, I was disappointed with the soggy chips and the unpleasant taste of the chicken. The staff were rude and even called my grandmother offensive names. I was extremely upset with the experience.
I have ordered from KFC a few times now for delivery in Burnley, and I must say it has been a disappointing experience. The rice box I ordered did not come with any rice, salad, or sauce as advertised. The second time I ordered, items were missing from my order. This has made me hesitant to even visit the drive-thru, which I had previously thought was not bad. Overall, my experiences with KFC in Burnley have been subpar.
I ordered food from this restaurant tonight and it arrived unsealed with items missing. I called the restaurant manager who explained that the delivery drivers have been stealing the food. I mentioned that I would be writing a review and she confirmed that the issues were indeed caused by the delivery drivers. There was no apology or resolution offered. Thank you, KFC. I highly recommend checking your bags to ensure they are properly sealed before accepting your order.
Should be called soggy fried chicken! It is as if the staff are trying to sabotage the place. Terrible!
More information
QR-Code for the menu

