Chipotle Mexican Grill - Burke

I’m rating Chipotle with three stars because the restaurant was clean and the two young men working there today were exceptional. Jordan, in particular, was ver... read more I’m rating Chipotle with three stars because the restaurant was clean and the two young men working there today were exceptional. Jordan, in particular, was very kind and friendly. However, I couldn’t help but notice that the manager was quite harsh with him and another employee, who had blond hair. The manager spoke to them in a very unprofessional and rude way, especially in front of customers. It made me feel sorry for the staff, which is why I felt compelled to write this review. We should remember that starting a new job can be challenging; it takes time to become coordinated and organized. Patience is essential for both customers and managers.

This is easily the worst Chipotle I've ever been to. It feels like they intentionally give you smaller portion sizes, which is really frustrating! I always try... read more This is easily the worst Chipotle I've ever been to. It feels like they intentionally give you smaller portion sizes, which is really frustrating! I always try to be polite because I know how tough it can be to work in the food industry, but even my politeness didn’t make a difference here. The tiny portion of meat they served was ridiculous. After seeing other reviews, it looks like this location has the same issues with many customers. I won’t be coming back to this one.

This Chipotle location is incredibly disappointing. Each time I order, I hold out hope that it will be better, but I’m always let down. My burrito was meant to... read more This Chipotle location is incredibly disappointing. Each time I order, I hold out hope that it will be better, but I’m always let down. My burrito was meant to include beans, corn, and steak, but halfway through, all I encountered were mouthfuls of undercooked rice, sour cream, cheese, and tomato. I'm finished giving them more chances or my money. Save yours and don’t bother with this place.

This is easily the worst Chipotle I've ever been to. I go to Chipotle more than twice a week, and sadly, this location is the closest to my house, so I'm there... read more This is easily the worst Chipotle I've ever been to. I go to Chipotle more than twice a week, and sadly, this location is the closest to my house, so I'm there a lot. They always serve the smallest portions of protein I've encountered at any Chipotle. It’s the same issue every time I go. If you order online, expect mistakes; I often have to return to fix whatever they got wrong or forgot. It’s definitely worth it to drive an extra 10 minutes to find a different location. Additionally, I wouldn’t recommend ordering in the first hour after they open because the guacamole tends to be brown—it's like they're using leftovers from the night before.

I placed an order and arrived to pick it up more than half an hour later. Upon arrival, they offered to make me a burrito instead since they were out of bowls,... read more I placed an order and arrived to pick it up more than half an hour later. Upon arrival, they offered to make me a burrito instead since they were out of bowls, but as someone who is gluten-free, burritos are not an option for me. To add to the frustration, they were also out of the carnitas I had originally ordered. When I decided to cancel my order, they told me I had to do it online. I wasted a lot of time trying to cancel through their website, including interacting with a chatbot. I still haven’t received my refund and won’t be coming back to Chipotle.