Pho One24 - Brookfield

A friend of mine came in for dinner tonight to celebrate my birthday. We came in, waited in the front to be seated. We were sat and everything was fine until ou... read more A friend of mine came in for dinner tonight to celebrate my birthday. We came in, waited in the front to be seated. We were sat and everything was fine until our server came. I never got a name from her but she was extremely rude. I am a server myself so I understand it can be difficult to keep a smile on your face all day. She said nothing when setting our food down, we said please and thank you. We were very respectful. There also was a family that came in and she yelled at them for seating themselves. I know that is annoying because I’m a server too, however, scolding PAYING customers is never appropriate. I have celiac a severe wheat, barely, and rye allergy. I asked if the pad Thai was gluten free. She did not know what gluten was, and when I told her she said everything on the menu I can eat. That is not true what so ever. She also made it seem that it was an inconvenience for me to have allergies. Once again, as a server I know it can be frustrating but the least she could have done is ask the kitchen what is safe and not safe. Since she did not ask the kitchen, I now have hives, stomach problems and a full blown allergic reaction. I have gone to many restaurants and have never had a problem as the server was always educated on allergies. I have never had a server be so disrespectful and not caring of the well being of a customer. There are some people with celiac where their throat closes up, she’s lucky that’s not my case otherwise there would be bigger problems. There was another server there who started helping out, she on the other hand was very sweet and helpful, she gave amazing service. The food was very good, and the setting was nice.

I’m truly disheartened by this review because I once was a loyal customer. I would literally go here weekly for the Pho but on June 28th Iafter consuming 90% of... read more I’m truly disheartened by this review because I once was a loyal customer. I would literally go here weekly for the Pho but on June 28th Iafter consuming 90% of my food I noticed a dead roach floating in my broth. I immediately called staff over he took the bowl away gave a basic apology, and management didn’t come out to address the situation. I’ll never go back.

I used to like coming here to eat with my family.The server's are nice and friendly. But something happened with the ownership.The food was very greasy and the... read more I used to like coming here to eat with my family.The server's are nice and friendly. But something happened with the ownership.The food was very greasy and the other day the AC was broken. I'm going to have to find a different Pho restaurant!

Good selection. Their pho broth is excellent. My go to pho place. read more Good selection. Their pho broth is excellent. My go to pho place.

Dine in is always good. I've ordered take out numerous times and that's always messed up. Service in the restaurant is always quick and efficient. The beef brot... read more Dine in is always good. I've ordered take out numerous times and that's always messed up. Service in the restaurant is always quick and efficient. The beef broth in their PHO in my opinion is the best around. Clear and flavorful broth that doesn't needmuch fish sauce. They have plenty of the condiments on the table so just add as much chili oil you want. If you like extralimes, just ask... they just come right back with them with no issues. I have not had a bad meal dining in. Take out you mighthave some condiment missing or sauce missing but even if it's incomplete, their dishes are always flavorful that you don't needmuch. The parking might be a little tricky during times. It seems like they are busy but it's the CULVER'S drive through thatblocks the entrance. Just park a little further to the western part of the parking lot. It will be easier to exit out as well.