Five Guys - Menu

This restaurant is consistently a fantastic spot for outstanding burgers and hot dogs. My son is a big fan of the double bacon cheeseburger, while my personal f... read more This restaurant is consistently a fantastic spot for outstanding burgers and hot dogs. My son is a big fan of the double bacon cheeseburger, while my personal favorite is the speckkäsehunde. The staff is dedicated, attentive, and works hard to ensure the food is served hot and delicious. The portion sizes for the French fries are generous, making sure even the hungriest customers leave satisfied!

I honestly wish I could give 0 stars for the Five Guys in Brookfield, Wisconsin. We ordered online on March 27 for curbside pickup. We arrived to pick up our or... read more I honestly wish I could give 0 stars for the Five Guys in Brookfield, Wisconsin. We ordered online on March 27 for curbside pickup. We arrived to pick up our order and followed the directions online to check in. After waiting approximately 40 minutes after the time indicated the order would be ready, I called the store several times but the phone went unanswered. I then went into the store to inquire about where the order was (which defeats the purpose of curbside pick up). The store was not busy and there were several employees milling around. I explained that I tried calling the store several times and we had been waiting for a curbside order for over 40 minutes from the time they said it would be ready online. The representative went and grabbed a bag by a heat lamp and was like oh, your order is ready. I asked him how long the order had been seating under the lamp. He replied only about 10 minutes. I knew right then he had lied to my face. Only after I wouldn 't accept that old order, he said they could remake it. At that point, I explained to him that I had called the store several times, they were or should have been aware that there was a curbside order waiting and the fact that the order was old, I wanted a refund. Well apparently they didn 't know how to refund my order in store and had to call the store manager, Freddy. According to the representative in store, Freddy said that I could cancel the order online. I explained to him there was nothing online that allowed me to do so. Even the representatives looked at my phone and confirmed there was no online cancellation link. Freddy then said he would refund my money the next day when he was in store. The next day and several days after, I called Freddy to inquire about my refund. He kept saying that the district manager refunded it and it should be in my account in a few days. The amount of the order was $68. After getting the run around with Freddy, I finally contacted my bank (Educators Credit Union) who assisted me in completing an affidavit of not receiving goods and they (Educators) refunded the money back to my account the next day. Shame on Five Guys. Will never do business at that location again! I recommend staying away to avoid the hassle and horrible customer service.