Sweet Willy's - Brisbane

Their donuts are nice however it is so frustrating that they do not advertise whether the store will be closing early or even closed for the day which makes it... read more Their donuts are nice however it is so frustrating that they do not advertise whether the store will be closing early or even closed for the day which makes it hard to give it a decent review especially when you go out of your way to travel to the store. They need to improve their consistency of their opening hours.

Purchased a voucher for 12 cinnamon doughnuts which required a pre order. Called during their opening hours for several weeks with a message that the phone line... read more Purchased a voucher for 12 cinnamon doughnuts which required a pre order. Called during their opening hours for several weeks with a message that the phone line was unavailable and eventually that it was not connected. Left several messages on their facebook page and still no response. I am not the only one in this position. Appalling customer service. Not the way to run a business.

I am addicted to these donuts. They are fresh, delicious and light...and gluten free and vegan! Whaaaat! Amazing! Magical. 10/10 would eat a dozen. read more I am addicted to these donuts. They are fresh, delicious and light...and gluten free and vegan! Whaaaat! Amazing! Magical. 10/10 would eat a dozen.

The donuts at this place are delicious, however, it is frustrating that they do not advertise their early closure or if they are closed for the day. This makes... read more The donuts at this place are delicious, however, it is frustrating that they do not advertise their early closure or if they are closed for the day. This makes it difficult to give a proper review, especially when customers make the effort to travel to the location. They should work on improving their transparency with their opening times.

I purchased a voucher for 12 cinnamon doughnuts that required preordering. For several weeks, I tried contacting the restaurant during their opening hours, but... read more I purchased a voucher for 12 cinnamon doughnuts that required preordering. For several weeks, I tried contacting the restaurant during their opening hours, but their telephone line was not functional. Despite reaching out on their Facebook page, I did not receive a response. This lack of customer service is concerning and not conducive to running a successful business.