Wendy's - Branson
Wendy's
Description
At this Wendy's location, customer experiences vary widely. While some patrons find their breakfast and lunch items delicious and the staff friendly, others cite persistent issues like long wait times, poor food quality, and inconsistent service. Reports of improperly handled food and missing items from orders raise health concerns. Despite these negative observations, there are encouraging notes about friendly staff members and efficient service during busier times. Overall, while there are standout moments, a significant need for management improvements and a refreshed focus on quality and service is evident to enhance the dining experience for all customers.
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Feedback
This Wendy's location is the worst I have ever visited. I enjoy Wendy's food, but the management at this store is terrible. The wait times are always ridiculous. Many times, I have driven up, seen the long line, and decided to leave. I have been patient and waited, but multiple times I have waited over 30 minutes. The service is no better inside the restaurant. The Wendy's on highway 76 is much better and worth the drive. I hope the management at this location can figure something out and improve the service.
This location never disappoints. I ordered 3 Dave's double combos with no pickles or mustard, but unfortunately they were saturated with mustard and not edible. The fries were cold and stale, making it a waste of over $40.
Honestly, I've eaten here many times through drive thru and delivery. I've had positive experiences in the past, but lately nearly every ordering experience has been awful. A while back they insisted on running my card twice stating that it didn't work the first swipe they used my card to pay for two orders.Most recently, I ordered a delivery order through the Wendy's app. My son's juice box was missing, and instead of the Baconator I ordered, there was a Junior Bacon Cheeseburger instead. When you pay for a premium burger and get a deal burger instead, and everything's cold? Disappointed is an understatement. You can do better at McDonald's or Freddy's next door. I hate to say it, but the quality in food and service has really declined at this Wendy's. I can no longer recommend it.
I waited at the front desk for 5 minutes without anyone acknowledging my presence. I ultimately decided to leave.
More information
QR-Code for the menu

