Reviews
What idcus likes about Costa:
Good attentive service, nice and clean space. Noticed the staff using gel between doing the coffees and using the till. The only issue was the staff having a somewhat heated discussion about work related changes whilst we were the only ones in the store, which is not very professional, but to be expected in these ever changing times View all feedback. What LJ H doesn't like about Costa:
Out of all the Costas in the areas- yeadon, Harrogate, Otley- Ilkley has to be at the bottom of the ratings I personally don’t think it’s very clean and when we last went it the staff were very childish. Don’t rush to go back into this one even though it’s the one closest to my home View all feedback.
Reviews from various websites
Awful coffe at just under £20 with 2 toasties We left our drinks We won't be going back. Nor had this experience in other costa cafes.
Out of all the Costas in the areas- yeadon, Harrogate, Otley- Ilkley has to be at the bottom of the ratings I personally don’t think it’s very clean and when we...
read moreWe waited behind 2 customers to be served. For more than 5 minutes we had to look at the backs of the two staff chat as one of them made drinks, while the other...
read moreWe ordered 2 caramel lattes and they came as 2 vanilla frappe’s! They weren’t great, as they were a bit sickly, but was made up for by the cakes! The cakes were...
read moreFrappé took so long to come even though I only orded two of them. service is mediocre and frappe itself just tastes like milk even though costs £4 for a small
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read moreThe Ilkley Costa presents a varied experience, with reviews highlighting both commendable customer service and cleanliness concerns. While some patrons enjoyed friendly, attentive staff and delicious treats, including standout cakes and unique menu items, others faced frustrating delays and a lack of professional demeanor from the team. The café showcases a bustling atmosphere, but noise levels and occasional staff chatter detract from the overall ambiance. Despite these criticisms, the establishment's commitment to COVID safety and a welcoming environment may entice visitors. A refresh could enhance its appeal, positioning it as a favorite among local coffee shops.