Baskin-Robbins - Feedback

I am a huge fan of Baskin Robbins. Always enjoyed going there and chatting with the owner about our kids. My daugther wanted her birthday cake from here and she... read more I am a huge fan of Baskin Robbins. Always enjoyed going there and chatting with the owner about our kids. My daugther wanted her birthday cake from here and she picked out everything on the cake. We made the order one month before. On the day we get there and was told there was no cake made for us. We were told the person that makes the cakes didn 't show up last night. A few days later I called to speak to the owner. I was hoping she would have at least reached out to apologize. But no, I had to call and tell her the indicent. Her respond was what do you want me to do . It was very unfortunate the way she handled the situation. Yes we got a pre-made cake off the fridge. But the whole point was the experience for my little girl that was waiting for so long to go there and make all the choices herself. I was really hoping the owner would have taken responsibility for the situation, but all I heard were excuses how she was tired and haven 't had a vacation in a while. We are regular customers and bring my kids and family there a lot. I will be reconsidering going there again.

This is a great spot to visit for a dessert after dinner. They offer a nice variety of options, including gluten-free and dairy-free selections. Plus, there are... read more This is a great spot to visit for a dessert after dinner. They offer a nice variety of options, including gluten-free and dairy-free selections. Plus, there are more than 200 unique flavors to choose from, along with a wide range of toppings.

The staff is incredibly helpful and friendly. I can’t wait to come back! The ice cream is absolutely delicious as well! read more The staff is incredibly helpful and friendly. I can’t wait to come back! The ice cream is absolutely delicious as well!

Usually people aren’t generous with the scoop serving at this particular BR location. But Mekanna made my day. She’s the best. read more Usually people aren’t generous with the scoop serving at this particular BR location. But Mekanna made my day. She’s the best.

The person who waited on me and my two young grandsons was outstanding. She waited on us two afternoons in a row and showed great patience, understanding and ge... read more The person who waited on me and my two young grandsons was outstanding. She waited on us two afternoons in a row and showed great patience, understanding and generosity. We thoroughly enjoyed our visit at this Baskin&Robbins

This is my favorite spot in Mill Creek. I only pass through about once a month, but I always make a point to pick up a couple of quarts of ice cream. The owner... read more This is my favorite spot in Mill Creek. I only pass through about once a month, but I always make a point to pick up a couple of quarts of ice cream. The owner is always cheerful and friendly, and the shop is clean and bright. Even if I didn't need to be in the area, I would still make a special trip just to visit.

This was our first visit to Baskin-Robbins in Mill Creek, and we will definitely return! Their ice cream is absolutely delicious. I believe the main difference... read more This was our first visit to Baskin-Robbins in Mill Creek, and we will definitely return! Their ice cream is absolutely delicious. I believe the main difference is that it contains less sugar, allowing for a more natural flavor.

This is a great little Baskin Robbins that hasn't undergone the terrible updates that many others in my area have. I'll definitely be coming to this one more of... read more This is a great little Baskin Robbins that hasn't undergone the terrible updates that many others in my area have. I'll definitely be coming to this one more often because of that. My favorite flavor is the Chocolate Mousse Royale!

Love Baskin Robbins and they were friendly/welcoming but the size of the scoops at this location are SUPER small. I got two scoops and it looked like one. Still... read more Love Baskin Robbins and they were friendly/welcoming but the size of the scoops at this location are SUPER small. I got two scoops and it looked like one. Still paid the $6 something for it though. I recommend cold stone which is close by this location or another Baskin Robbins location.

Ordered a hand packed quart of ice cream. It?s hot out so we went straight home and let it chill in the freezer before opening. When we opened it just now it?s... read more Ordered a hand packed quart of ice cream. It?s hot out so we went straight home and let it chill in the freezer before opening. When we opened it just now it?s only three quarters full?.I don?t understand. If you didn?t have enough to fill it with the flavor requested why didn?t they just offer to top it with another flavor? It?s not cheap to order it hand packed?.super disappointed, feel like I got ripped of a little.