Panera Bread - Bloomington

Ordered about 80 worth of food and disappointed. Ordered a Bacon Turkey Bravo sandwich and a Kids Turkey sandwich among quite a few other things and was out of... read more Ordered about 80 worth of food and disappointed. Ordered a Bacon Turkey Bravo sandwich and a Kids Turkey sandwich among quite a few other things and was out of avacodo which o could live with but the turkey is usually chunks of turkey not thin slices that looked like it was bought at Aldi’s .25 packs. Thin with a hair as a bonus. My daughters sandwich was the same. The chicken noodle soup was all broth. Only thing that was good was the chipotle chicken melt which of course was without avocado and the melt my other daughter received was smothered in onions. Out of 4 meals 1 was decent but missing ingredients and the smoothies were great. Customer service was good and the gentleman was nice at least. Because of the customer service I’ll give them 2 stars instead of 1. We spend more than I care to admit eating out and order from here once or twice a month and it’s been bad two times in a row so we are done here. Unfortunately it’s a trend here lately since the pandemic here in Bloomington.

Why is the drive through closed?? Why cant you order at a kiosk?? The whole place looks like it’s closed and running illegally out the back … don’t understand e... read more Why is the drive through closed?? Why cant you order at a kiosk?? The whole place looks like it’s closed and running illegally out the back … don’t understand even in the heart of covid it was run better

This panera is the best. I was with others, and this one always gets my special order, as I like it generously with the sweet and taste fresh. they are also fas... read more This panera is the best. I was with others, and this one always gets my special order, as I like it generously with the sweet and taste fresh. they are also fast, even though it is quite busy. I had only one problem (a long time ago, missed two toppings) and the manager did it right with a friendly job. highly recommended.

They have somehow managed to mess up all of our last three orders placed within a very short period of time; once order was stolen, and twice missing half of th... read more They have somehow managed to mess up all of our last three orders placed within a very short period of time; once order was stolen, and twice missing half of the items listed. Surely this place used to be better 3-4 years ago.

Update: Thank you Panera for responding. I revisited in the morning last week had a proper cinnamon crunch latte, lovely souffle, was greeted with friendly smil... read more Update: Thank you Panera for responding. I revisited in the morning last week had a proper cinnamon crunch latte, lovely souffle, was greeted with friendly smiles timely service. I will return before the new year to try another sandwich see if another star will be added! I wanted to give them a break, I really did. It's the Sunday after a holiday, I get it, they're short staffed. But after waiting in the drive through over a half an hour (I was stuck in the middle, no changing my mind) paying over $18 for a sandwich a cup of coffee; my order being wrong of poor quality, I just can't. I ordered the steak white cheddar (no sauce, I hate horseradish) a large cinnamon crunch latte. The sandwich had barely any toppings, except of course, it was drowning in horseradish sauce. What little meat there was, was a third gristle. I didn't even see any cheese. My latte? Plain coffee with milk, no cinnamon, no whipped topping. I didn't have time to go back complain, but I really think for my extensive time money, Panera should make it right; but I didn't get a receipt. I wanted to ask for one but they were already so frazzled cars were backing up behind me so I didn't. Please get it together, this is one of the better food places in the area, but I won't be spending my time or money there again, anytime soon.