Kong Lam - Birr

I have been a loyal customer of this restaurant since it first opened years ago. The food is exceptional and the staff is very friendly and attentive. I have no complaints at all.

I have been a loyal customer of this restaurant for years, but I can no longer endorse it due to its declining quality. The chicken has become stringy and appears to have been left in water for days, not just once but on multiple occasions over the past few months. The food has consistently been disappointing. It is clear that new management and a new chef are needed.

The staff at this restaurant were extremely rude and seemed to have a bad attitude towards their job and customers. The food was mediocre, with all four dishes tasting the same and having a gelatinous texture. The portions were small, with one dish only consisting of three prawns and a whole onion. I will never dine here again.

The customer service over the phone at this restaurant is awful. The person I talked to interrupted me multiple times while I was trying to book a reservation for a group of 45 people. When she finally responded, I inquired about the interruptions, and she explained that she was fed up with the high volume of calls on a busy Tuesday. She was extremely impolite and dismissive when I attempted to schedule for the following week, and her behavior was unprofessional. I have chosen not to eat at this restaurant again because of the subpar service.

Lady that took my order was so rude and the food was terrible! Couldn't finish food in the end just tasteless and meat was tough and tasteless! Good customer service goes along way! Definitely never going in there again..