Ruby Cantonese Take Away - Birmingham

The ordering process for a delivered meal is ridiculous. I have used this take away for many years BUT never again. Ask for information from staff he couldn't g... read more The ordering process for a delivered meal is ridiculous. I have used this take away for many years BUT never again. Ask for information from staff he couldn't give a dam. Terrible!

We have used ruby many times but this time they sent the wrong food and blamed us very rude girl on telephone finally got her to admit her mistake and replace t... read more We have used ruby many times but this time they sent the wrong food and blamed us very rude girl on telephone finally got her to admit her mistake and replace the incorrect food but by the time it arrived the rest of the food was cold so food when in the bin as I don’t like microwave food don’t waste your money

I have been visiting this takeaway since 2006. That’s a long time. They have one chef who takes the orders and does the cooking same time. His food quality, tas... read more I have been visiting this takeaway since 2006. That’s a long time. They have one chef who takes the orders and does the cooking same time. His food quality, taste the aroma is 2nd to none. Last couple of years he had started to take a few days off. Another lady chef takes his place, the food taste is no where near enough the same. I’m fact it’s a complete disaster, the Fish soup with coriander is a different colour, the taste is nothing what i have been used to. So best way forward is I always ask if they have their regular chef in place, if so it’s all good. If not .. local kebab house will do.

Expected food to be value for money but it was not. Chicken fried rice basic, chips looked over cooked and £3.70 for two Cantonese spring rolls, the size of my... read more Expected food to be value for money but it was not. Chicken fried rice basic, chips looked over cooked and £3.70 for two Cantonese spring rolls, the size of my index finger and as thick was ridiculous. Not ordering from there again.!! Had better else where.!!

After using this takeaway for many years and spending a lot of money weekly last night 23rd Feb my order was 2 hours late after constantly being lied to by the... read more After using this takeaway for many years and spending a lot of money weekly last night 23rd Feb my order was 2 hours late after constantly being lied to by the lady on the phone that it was 5 mins away i dared to complain. I told them if the food arrived cold then I would not be happy well the food did arrive cold and after tying to ring them for another hour the food went on the bin. When I finally got through I was told by the obnoxious rude manager that he would refund me but he never wants to hear from me again and suspended my account on food hub. I would like to say to the manager you need to remember it’s your customers that keep you in business and why is it my fault that you messed u with the order and sent it cold 2 hours late. My friends and family use this place weekly but will never be using it again. So my suggested to you is learn some customer service skills before you go out of business because you are rude beyond belief and will never have my money or my friends and families money again!!!