Panera Bread - Big Rapids

Don 't go here if you 're in school I guess. parked my car, started walking in, made it halfway to the door, and got screamed at by a lady claiming to be a mana... read more Don 't go here if you 're in school I guess. parked my car, started walking in, made it halfway to the door, and got screamed at by a lady claiming to be a manager. I just wanted some tea after class man. Overall I 'm happy I got my overpriced tea but not so happy I got screamed at by a deranged manager. Just don 't show any signs of going to college If you want to go here I guess. To the manager lady who droves the red SUV: Not cool man, get a grip.

The sandwiches had an overwhelming amount of chipotle sauce, which made them soggy. There wasn't enough meat in them, and the service was quite slow. read more The sandwiches had an overwhelming amount of chipotle sauce, which made them soggy. There wasn't enough meat in them, and the service was quite slow.

I ordered the green goddess Cobb salad with no egg and extra onion. I got it and it had no chicken and no onion and had egg. I called up to make sure nothing ch... read more I ordered the green goddess Cobb salad with no egg and extra onion. I got it and it had no chicken and no onion and had egg. I called up to make sure nothing changed with what was supposed to come on it and let them know. Took about 5 calls before someone answered and the person that answered didn't even know and had to ask someone else. 3 employees finally agreed chicken should have came on it no one offered to remake it or me to bring it back or a free one next time nothing. Not like Panera at all...

Maybe because I'm totally bias but I really do love Panera and our location is one of the best in my opinion. I always receive amazing service! It's clean! I do... read more Maybe because I'm totally bias but I really do love Panera and our location is one of the best in my opinion. I always receive amazing service! It's clean! I don't think I've ever had an issue with poor service or unfriendliness. One of the many things I love about Panera is the organization's policies about food waste. Our local pantries, women's shelter, and churches are able to partake of the leftovers that would otherwise be thrown into the trash! Why more businesses don't do this is beyond me! Come to think of it, there is one other in town. Nawal's Mediterranean Grill is the only other in town that I have personally witnessed deliver to the women's shelter. So supporting these businesses means keeping them in business which means supporting our local needy. It doesn't get much better than that!!

Low stars due to extremely long wait lines, both for ordering and for getting food. Came in before the lunch rush, stood in line behind two other people for at... read more Low stars due to extremely long wait lines, both for ordering and for getting food. Came in before the lunch rush, stood in line behind two other people for at least 15 minutes. Then waited 20 minutes for food. After all that I made the mistake of trying to grab a tea to go. Another 10 minutes in line and 15 minutes for the tea. I should have just left, but I already paid. Frustrating. I know the people felt bad because the guy who made my tea made it a larger size due to the wait, but I really would've preferred not waiting 25 minutes and had the regular size. I suggest this site get more staff who are trained to run the registers. Also, other Panera sites seem to be able to make drinks and not make someone wait behind all the food orders, drive thru orders, etc for a cup of coffee or whatnot. Another reason for the low stars: food quality was okay, but my kids' Mac and Cheese was fairly cold by the time we were served.