Panera Bread - Big Rapids

The prices for food and drinks at this restaurant are excessively high. A meal for two cost over $50, and the portion sizes were very small for the price. Altho... read more The prices for food and drinks at this restaurant are excessively high. A meal for two cost over $50, and the portion sizes were very small for the price. Although the food was tasty, our server struggled to get the order correct, though they eventually managed. I wouldn't recommend this place due to the steep prices.

I stopped by for a quick breakfast while in Big Rapids and was warmly greeted by a smiling employee right away. She asked if I was a rewards member and took my... read more I stopped by for a quick breakfast while in Big Rapids and was warmly greeted by a smiling employee right away. She asked if I was a rewards member and took my order promptly. Did I leave a tip? Absolutely! She truly deserved it. It's not every day you encounter such kindness at a fast-casual restaurant. My food was served quickly, and when they called my name, the kitchen staff encouraged me to have a nice day. As I was leaving, the same friendly person at the cash register smiled at me and also wished me well. The restaurant was impeccably clean, and the food was hot and of excellent quality. This location far surpassed the Knapp Corner branch in Grand Rapids; they should send their management here to learn about great service and cleanliness. Kudos to Panera in Big Rapids!

I ordered the green goddess Cobb salad with no egg and extra onion. I got it and it had no chicken and no onion and had egg. I called up to make sure nothing ch... read more I ordered the green goddess Cobb salad with no egg and extra onion. I got it and it had no chicken and no onion and had egg. I called up to make sure nothing changed with what was supposed to come on it and let them know. Took about 5 calls before someone answered and the person that answered didn't even know and had to ask someone else. 3 employees finally agreed chicken should have came on it no one offered to remake it or me to bring it back or a free one next time nothing. Not like Panera at all...

Usually stop here on a road trip. Stopped for breakfast. Long line. Got breakfast with soft cooked egg. See photo attached. Got three meals to go. Did not tip b... read more Usually stop here on a road trip. Stopped for breakfast. Long line. Got breakfast with soft cooked egg. See photo attached. Got three meals to go. Did not tip bag over or rough it up in any way. A few miles down the road opened up and found very soft egg all over to go box. Not possible to eat. When opening, egg yolk got all over lap. They need to find a different to go box or skip this menu item entirely. Not happy.

Eating while out of town is never easy trying to find healthier food or food for picky people. I ordered a few sandwiches on the better side of the low calorie... read more Eating while out of town is never easy trying to find healthier food or food for picky people. I ordered a few sandwiches on the better side of the low calorie train but some mac n cheese for a little one. This is the reason why the 3 stars came up. Though the rest of the food was your same old food they serve which I never have a problem with...this location seemed to skimp on the serving size. When asked if I wanted a small or large serving and I stated large...don't fill the container up 1/4 to 1/2 way. Basically they fit a small portion into a larger bowl. What a rip off of a meal which I ended up having to tear off some of my sandwich to share. What should have been my own meal I had to split with the little one so she would be full for the night.