Culver's - Big Rapids

I came here for a meal but was instead greeted with an experience. The service was efficient and delightful. What stood out most was the quality of food! I have... read more I came here for a meal but was instead greeted with an experience. The service was efficient and delightful. What stood out most was the quality of food! I have had plenty of Culver's but this was hands down the best burger, fries, and concrete I've everexperienced.

Olive burger was the best ???? ???? Hot fudge sundae ???? was delicious! Great atmosphere ???? customer service top notch!! read more Olive burger was the best ???? ???? Hot fudge sundae ???? was delicious! Great atmosphere ???? customer service top notch!!

The food at Culver's is excellent, but this location tends to be extremely slow. Typically, wait times range from 15 to 20 minutes, which I initially thought wa... read more The food at Culver's is excellent, but this location tends to be extremely slow. Typically, wait times range from 15 to 20 minutes, which I initially thought was due to everything being made fresh. I've never experienced such long waits at other Culver's locations; when I was working in Cadillac, I was amazed at their speed. Additionally, the ketchup situation is problematic. No matter how much I request, I never receive enough. On my last visit, which cost me $16, I specifically asked for extra ketchup three times, and they confirmed each time but ultimately I received none.

Overall, it's not bad, but it's also not something I crave every week. The food was a bit too greasy, but still decent. read more Overall, it's not bad, but it's also not something I crave every week. The food was a bit too greasy, but still decent.

The drive-thru staff didn't pay attention to my order, resulting in both sandwiches being incorrect. Typically, this is a great place, but the employees at the... read more The drive-thru staff didn't pay attention to my order, resulting in both sandwiches being incorrect. Typically, this is a great place, but the employees at the drive-thru need to focus and listen instead of cutting me off. It would be nice if they allowed customers to finish speaking before rushing to the next question.