Bertucci's - Feedback

Our reservation was for pm, at the arrival with us was said that they had a big party and that they were not able to put us for minutes and were also short work... read more Our reservation was for pm, at the arrival with us was said that they had a big party and that they were not able to put us for minutes and were also short workers, I thought the reason for a reservation was that this did not happen. since this was Saturday night, we could not find a place to have dinner that was open, mwe ended on a fast foot roast beef place not to be satisfied with this situation.

When we arrived with a party of for a confirmed reservation… we were told that they did not have us on the reservation list ! The staff quickly accommodated o... read more When we arrived with a party of for a confirmed reservation… we were told that they did not have us on the reservation list ! The staff quickly accommodated our party and we were able to sit down and enjoy our dinner !!

Just a server on a Saturday night? he has made an excellent job read more Just a server on a Saturday night? he has made an excellent job

Kellner was very slow almost not present. last couple of time service was not so great. the prices of eating also did not rise as well as before. read more Kellner was very slow almost not present. last couple of time service was not so great. the prices of eating also did not rise as well as before.

Nobody ever knows how to check you in on OpenTable. They didn’t even know they were having specials. The food was just meh read more Nobody ever knows how to check you in on OpenTable. They didn’t even know they were having specials. The food was just meh

The restaurant is permanently closed now, but we really enjoyed John and will miss seeing him. Hopefully he ends up at another location because we would travel... read more The restaurant is permanently closed now, but we really enjoyed John and will miss seeing him. Hopefully he ends up at another location because we would travel just to dine at his restaurant again.

Upon arriving at the restaurant on a busy Saturday night, there was no hostess and only one waitress on duty. Despite having made a reservation in advance for a... read more Upon arriving at the restaurant on a busy Saturday night, there was no hostess and only one waitress on duty. Despite having made a reservation in advance for a party of five, including three children, we were told by an individual who didn't appear to be a staff member that seating was on a first come, first served basis. Eventually, we were able to secure a table, but the service was slow due to the overwhelming workload on the waitress. Unfortunately, the food was cold and not very appetizing. Although we appreciated the efforts of the waitress, we had to give her a 20% tip as a token of appreciation. Overall, the experience was not pleasant and I would avoid this restaurant in the future due to staffing issues.

I took my Mother there for Italian food, which over the years was fairly reliable with menu options, value quality of food. This visit was terribly disappointin... read more I took my Mother there for Italian food, which over the years was fairly reliable with menu options, value quality of food. This visit was terribly disappointing on almost every level and we won’t return again. We both ordered Eggplant Parmesan one side Caesar Salad. The Eggplant Parm was covered with a scant amount of Marinara Sauce and overflowed on the plate. Unfortunately it was undercooked, difficult to cut through rubbery. We both struggled to eat a few bites took the leftovers home hoping to resuscitate the eggplant. Bottom line is the Beverly Bertucci’s was 3/4 empty at 7pm on a Saturday night, atmosphere felt like yesteryear depressing, and Service was choppy. We regret our choice to dine there.

I gave service one star, not due to the server, she was wonderful, but due to the fact that we waited almost ten minutes to be seated when the restaurant was pr... read more I gave service one star, not due to the server, she was wonderful, but due to the fact that we waited almost ten minutes to be seated when the restaurant was practically empty. There was no one around to seat us. While we were eating a couple of people arrived, waited for at least ten minutes to be seated, and when no one helped them, they left.

They did not have our reservation when we arrived. The manager and server were very accommodating in putting a large table together for us. Like most restaurant... read more They did not have our reservation when we arrived. The manager and server were very accommodating in putting a large table together for us. Like most restaurants these days they were under staffed. It took a while to offer, but once they started it was fine. Food was very good!

Showed up to check in and waited several minutes. When finally addressed by a clearly annoyed man we explained that we had a reservation and he became even more... read more Showed up to check in and waited several minutes. When finally addressed by a clearly annoyed man we explained that we had a reservation and he became even more disgruntled telling us that they don't take reservations and he'd get back to us. Several minutes later a server came and sat us at a table. One server for the entire restaurant as far as we could tell. He did his best, but we then watched our food sit waiting to be picked up and brought to the table for quite some time. Also, once it was brought out we never saw him again until the check was delivered.

Bertucci's food prep, quality portions never disappoint!! Their staff, although limited, is efficient, attentive they all work to provide the best service possi... read more Bertucci's food prep, quality portions never disappoint!! Their staff, although limited, is efficient, attentive they all work to provide the best service possible. Their dining in specials are amazing, (80's Throw Back prices) which draws in crowds, so a little patience consideration on the part of their customers goes far in helping to make everyone's dining experience more pleasant. ?. Thank you to the Bertucci's Beverly team! We'll keep coming back, again again! ??

Great experience! Brought my family for a dinner and the food was great. Servers were respectful and quick my family loved the meal and we will definitely be ba... read more Great experience! Brought my family for a dinner and the food was great. Servers were respectful and quick my family loved the meal and we will definitely be back again

Two stars because the pizza and rolls are still really good, even if you have to wait forever to get them. Unfortunately, though, it's been taking longer and lo... read more Two stars because the pizza and rolls are still really good, even if you have to wait forever to get them. Unfortunately, though, it's been taking longer and longer for our food to be ready. As any fellow parent can attest, when you've got hungry kids waiting for the food to arrive and you decided on takeout in the first place because it's a busy day so you're hoping to pick up something quick and good that'll get everyone fed before having to rush headlong into the bedtime routine this is a deal breaker.Sorry Bertucci's, you've got to work on your staffing. I can't blame the employees in the store, as they're clearly trying their best given the situation, so I can only assume that the management of this chain isn't doing enough to attract people to want to work there. PLEASE don't punish the employees for the horrible situation in store, with a constant flow of disgruntled people waiting 30 60 minutes past the promised pick up time for their food. I always try to extend kindness and patience to them... because it's very rarely the fault of the customer facing employees when there is a failure this egregious.All that being said, I won't be returning here until I start to see reviews mentioning an improvement in wait times and service. Beverly has enough other excellent options for pizza where I can depend on my food being ready at the promised time that we can easily spare ourselves the stress of frayed nerves that inevitably results from the meaninglessness of Bertucci's ridiculously unpredictable pickup times. We can simply bring our business elsewhere.(Management: Thank you so much for your reply! I do appreciate your willingness to share this feedback. Again, I just want to be clear that the food was good, and the staff were not unfriendly or unhelpful... it just creates a very difficult situation for my family when pickup times are meaningless and we could likely be waiting an additional hour for food.

I may never order from this establishment no more. Bertucci's has always been one of my favorite places to go whenever I'm in the mood for a simple meal such as... read more I may never order from this establishment no more. Bertucci's has always been one of my favorite places to go whenever I'm in the mood for a simple meal such as a salad with pizza. I ordered a take-out meal yesterday the salad was wilted and the pizza tasted not so good.

I highly recommend SoBol Beverly for their amazing acai bowls! The fruit is fresh and delicious, and the shop is clean with friendly staff. I love that they are... read more I highly recommend SoBol Beverly for their amazing acai bowls! The fruit is fresh and delicious, and the shop is clean with friendly staff. I love that they are willing to customize the bowl to my taste (no bananas) and that it is gluten-free. Overall, a fantastic experience.