First Grillhaus Berlin

The delivery guy couldn’t find the apartment (did not call) then left. 20 minutes later he called me and told me if I wanted to eat then I better come down and... read more The delivery guy couldn’t find the apartment (did not call) then left. 20 minutes later he called me and told me if I wanted to eat then I better come down and take the food from him cause he’s not coming up to the fifth floor. I asked if I could return the order but he told me no and kept telling me “do you want to eat or not?!!” I’ve dealt with a lot of rude delivery guys but this is just the absolute worst. I prefer regularly from Lieferando and have no issues with delivery most of the time. For some reason, the delivery always has an issue when I order from this place. Never ever ever again.

We have ordered here many times now and it's always good. I love the fact that with my big family everyone can have what they love, pizza, burger, Döner etc and... read more We have ordered here many times now and it's always good. I love the fact that with my big family everyone can have what they love, pizza, burger, Döner etc and it's always been tasty. Tonight we had a very long wait because they were busy and lieferando didn't supply enough delivery drivers, so we called, and the girl on the phone was lovely and helpful. When the order finally arrived our salad was missing, so back on the phone again, and they apologised, put it together and sent it straight over. Nobody is perfect, and life is hard in hospitality sometimes (I was 27years in kitchens, so I know! , but it's not about never having issues, or never making mistakes, it's about how you deal with the problems that matters, and the team at First Grillhaus were courteous, respectful and professional. Thank you very much guys, we really appreciate what you do! MFG, The Neilson Family

Very bad service. Made a big order, waited for 2 hours it never came called they said it would b delivered in 20 minutes it's now the next day and nothing came,... read more Very bad service. Made a big order, waited for 2 hours it never came called they said it would b delivered in 20 minutes it's now the next day and nothing came, tried calling back and they just kept not answering the call : .

This is the first time I've ordered from here, and it was a bad idea to eat there. The order was delivered incorrectly, and the service was also poor, and the s... read more This is the first time I've ordered from here, and it was a bad idea to eat there. The order was delivered incorrectly, and the service was also poor, and the staff were so rude they didn't even answer the phone.

Ordered via Lieferando, pasta is very bad! There's far too much oil, and bread is never included, even though you order it. If you leave a bad review on Liefera... read more Ordered via Lieferando, pasta is very bad! There's far too much oil, and bread is never included, even though you order it. If you leave a bad review on Lieferando, you get a call and are bombarded with insults.