Dunkin' - Berkeley

Refused to add a toast to my order I have never had a DUNKIN that refused to add food to my order before they seemed bothered by it . I asked her if I could add... read more Refused to add a toast to my order I have never had a DUNKIN that refused to add food to my order before they seemed bothered by it . I asked her if I could add one thing to my order she said yes what is it and I told her just a toast and she said umm I can’t add that .

This Dunkin says they open at 5 am but they don't open until someone arrives. This has happened multiple times and now i have to rerou6my ride to work. Just cha... read more This Dunkin says they open at 5 am but they don't open until someone arrives. This has happened multiple times and now i have to rerou6my ride to work. Just change your hours if you can't commit to a start time.

This is one of the nicest Dunkin’s I’ve been to…. I would either come in the morning and or the evening and there are 2 guys there that knows exactly how to mak... read more This is one of the nicest Dunkin’s I’ve been to…. I would either come in the morning and or the evening and there are 2 guys there that knows exactly how to make my ice coffee and I leave them tips…. But one morning I came in the drive through line was out the driveway per usual and I decided to walk in it was a young lady there and I asked her did she order she stated yea but it was slow… I stood there exactly 5 mins and when I decided to lean over the counter and ask was there anyone working the front it was a African American Lady she worn a hat anda little on the tall side responded to me it’s someone there but you gone have to wait. I turned around and asked her was she okay because customer service is everything it’s not what you say it’s how you say it she was very snappy until she got told off about herself but then a guy with glasses came and took my order… ppl like her make well known establishments with good customer service look bad… I’ve been in hillside over 20 years and i frequently visit this location because of the customer service but I gave them a 3 because of her attitude and her customer service was not acceptable… but good thing is this doesn’t stop me from going here because of the rapport I have with this location but if I was to see her I’ll request someone else to help me

I had a frustrating experience at this restaurant. An older lady informed me that they didn't offer a $2 medium iced coffee, even though it was clearly advertis... read more I had a frustrating experience at this restaurant. An older lady informed me that they didn't offer a $2 medium iced coffee, even though it was clearly advertised on the door, the menu, and the sign in the front yard. She refused to sell me the coffee at that price. It felt like a scam!

The drive-thru line was too long, so I decided to go inside. The Dunkin' Donuts on St. Charles in Berkeley offers a 5% discount on the total order for seniors.... read more The drive-thru line was too long, so I decided to go inside. The Dunkin' Donuts on St. Charles in Berkeley offers a 5% discount on the total order for seniors. If I hadn't gone in, I would have never found out about it! My favorite order includes the croissant with egg, sausage, and cheese, along with a cup of coffee, of course!