Menu - Cafe Smart Belfast East

This has been one of our favourite places to come to for a long time however in the last 6 months staff attitude has adversely impacted our experience. Perhaps... read more This has been one of our favourite places to come to for a long time however in the last 6 months staff attitude has adversely impacted our experience. Perhaps they are understaffed or not managed well but feeling unwelcome on arrival is not acceptable! Nor is their dismissal of any genuine customer concerns. The price of kids meals has nearly doubled. I think it’s outrageous to charge £7.95 for 1/2 cheese toastie, a few crisps, small fruit shoot and crispy bun. Less than a year ago it was £4.95!! Why make such a steep increase on kids food when the rest of your food has only increased by the usual 10%? I wonder have other families felt the same?

One specific Staff member was rude from the get go, and continued to be rude at the till, and we were refused to speak with the manager about a complaint we had... read more One specific Staff member was rude from the get go, and continued to be rude at the till, and we were refused to speak with the manager about a complaint we had, when querying the drastic inflation of price the girl in the till said ‘no that’s not been the price’ then she reviewed the previous price and said ‘oh that’s right’ but never apologised for the telling off my mum received and convinced her she was wrong, was never offered a receipt And don’t bother to reply with a snarky reply as to why that behaviour is appropriate, we can see from your replies that you don’t give a toss for reviews when really you should take it on board and fix the attitudes