Tim Hortons - Beamsville

They have almost none of the products they display on the menu, and somehow they still take 20 minutes to make a coffee ? Then we get the coffee and the donut and they are in terrible shape the coffee has spilled all over itself, dripping everywhere, and the donut is a MESS (half mangled).This is the worst tims experience we’ve ever had.

I couldn't be more clear about my order 2 bagels toasted no butter with bacon drive all the way home 2 bagels with butter NO bacon??I went back and the order was corrected but it bothered me that there were no real words of apology. I was very understanding of the mistake but in customer service something should be done to make the customer feel better. The woman rolled her eyes when I suggested double bacon!! I spent lots of money at this location but I won't be back!! This isn't the first time they have messed up but I didn't complain because it is a hard job at minimum wage but to be selfish I'm a paying customer. I done.

Consistently incorrect orders. 2milk, one sweetener shouldn’t be that difficult. And yet 7/10 times my order is wrong. I wish I were exaggerating, but unfortunately I am not. The only constant is the expectation of

On weekend i was there with my friends first of all we had wait for more than 10 min . Than one girl take order from us and I was ordered Steve and my friends order same thing but the girl was on phone with someone she gave us coffee. When we came back for changed it she talk in very disrespect way and she said she gave us coffee because she haven’t Steve tea . It looks so stupid if she haven’t Steve tea so why she took order from us as well as I asked make a new Steve tea and she said she never make a Steve tea after 9 o clock. She is Indian girl and I disappointed with her.

Walk in there, lady directly refuse to take my order, said i am working alone, so busy right now so go from here. 4:10 PM 21 dec 2023