Reviews - Dunkin'

Coffee, Coffee & Tea, Donuts

Reviews summary

**Dunkin' Dilemma: A Mixed Bag of Experiences**

Dunkin' encounters at this location reveal a stark contrast in service quality. While some patrons enjoy quick, efficient drive-thru service and friendly staff, others report an alarming decline in order accuracy and fresh food quality. Complaints of long wait times for cold, hard hash browns, and errors in simple drink orders are prevalent. Though a few standout employees receive praise for their exceptional service, an increasing number of new team members appear to lack essential skills. With an appealing location and quick service, this Dunkin' has the potential to thrive, but significant improvements are urgently needed.

Overall Total Score
3.7 out of 5
Very good | 228 reviews

Was Troy Dock at Dunkin' a mag?

This is the best Dunkin' experience I’ve had so far! I forgot my credit card, and the cashier/coffee maker kindly paid for my coffee. What’s amazing is that he had no idea how exhausted I was and how much this gesture meant to me. He’s truly a genuine person! By the way, he made my coffee perfectly from the Dunkin' menu! View all feedback.

What staci lynnn dislikes about Dunkin':

If I could rate this place with zero stars, I definitely would. This is the worst Dunkin' I've ever been to. The staff seemed completely disinterested, and I ordered two hash browns that took nearly 15 minutes to be served. When they finally arrived, they were cold and hard. I strongly recommend steering clear of this location! View all feedback.

Reviews from various users

Menu

Last update : 31.10.2022

3.0 ★ from 14 reviews
doe-ialbag
31.10.2022

I always use the drive-thru, and it’s consistently fast and efficient. The espresso and cold brew are always on point with their flavors. The only downside is that the parking lot is really small, making it difficult to wait or sometimes even find a place to park.

wintheiser-zella
31.10.2022

I have gone to this dunkin just about once a week every week since last august. The girl Alexa there is very good and definitely deserves a raise. The gentleman who I think is a manager is also really good. I can’t say the same for the others—everyone seems to have been rotated out from last year and most of the new employees lack important skills. I don’t know why this is as I hardly had any issues before. This is a convenient spot for me to go get coffee and it would be a shame to have to go farther away for a cup. All in all, select employees deserve a big raise and some really do not know what they are doing.

senger-orlo
31.10.2022

I can take it or leave this coffee stop because the shops near me are expensive, look unkempt and the donuts are transported to the locations from a central baking location.I like to stop while I'm on vacation as I prefer it over Starbucks or if I'm travelling and need a quick cold variety.

doe-ialbag
31.10.2022

It said Dunkin' donuts what can I say. They are all about the same. I like them maybe some people don't. Coffee's reasonable unlike Starbucks

elda29
31.10.2022

The food is always nasty. And the customer service is unprofessional

Sirved

Last update : 01.02.2024

3.4 ★ from 14 reviews
zach-maiella
01.02.2024

I have been visiting this Dunkin' about once a week since last August. Alexa, one of the employees, is excellent and definitely deserves a raise. The gentleman who I believe is the manager is also very good. Unfortunately, I can't say the same for the rest of the staff—many have been rotated out since last year, and most of the new employees seem to lack important skills. I’m not sure why, as I rarely had any issues before. This Dunkin' location is very convenient for grabbing coffee, and it would be a shame to have to go farther away just for a cup. Overall, certain employees truly deserve a raise, while others clearly need more training to understand the menu and provide good service.

troy-dock
01.02.2024

This is the best Dunkin' experience I’ve had so far! I forgot my credit card, and the cashier/coffee maker kindly paid for my coffee. What’s amazing is that he had no idea how exhausted I was and how much this gesture meant to me. He’s truly a genuine person! By the way, he made my coffee perfectly from the Dunkin' menu!

omer-siddiqui
01.02.2024

I had a terrible experience at this Dunkin' location. It was late in the afternoon when we placed our order and asked them to warm up our items, but they completely ignored our request. They handed us our coffee, which was barely warm, along with our croissants. When we inquired about it, they said we should have mentioned it sooner. While the staff was friendly, the owner was quite rude. I'm definitely not going back to this place.

christine-beam
01.02.2024

I always rely on my Dunkin' coffee, and they prepare it perfectly at this location!

staci-lynnn
01.02.2024

If I could rate this place with zero stars, I definitely would. This is the worst Dunkin' I've ever been to. The staff seemed completely disinterested, and I ordered two hash browns that took nearly 15 minutes to be served. When they finally arrived, they were cold and hard. I strongly recommend steering clear of this location!

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FAQ

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