West Street - Bar Harbor

I had a wonderful stay at a beautifully decorated room in downtown Bar Harbor. The room was spacious enough for my family of six and conveniently located near great restaurants. We were also close to Acadia National Park, which was a major highlight of our trip. The views of the harbor at night were absolutely stunning. The staff was friendly and welcoming, and we enjoyed access to a lovely outdoor pool overlooking the harbor. Overall, it was a fantastic experience!

Before bedtime, we filled out the breakfast room service menu and placed it outside our door. The next morning, everything went smoothly; room service arrived right on time. We enjoyed breakfast and then went out for the day. However, I noticed later that evening that they hadn’t left a new room service menu outside. I thought it wasn’t a big deal and figured we could just go down for breakfast the next morning. That’s when things started to go wrong. We arrived at the restaurant for breakfast at 9:30 AM and were told by a staff member at Paddy's that they were overwhelmed with room service orders. She recommended we go across the street for breakfast, otherwise, we would face a long wait. This was a bit frustrating since breakfast was included in our nightly rate, but we had plans, so we accepted her suggestion. When we returned in the afternoon around 3 PM, I noticed our room hadn’t been cleaned. On our way out for dinner, I spoke with the front desk about housekeeping and also asked for another room service breakfast menu since we hadn’t received one the previous day. Upon returning from dinner, I found that only one of the two beds had been made, the bathroom floor wasn’t vacuumed, and we still didn’t have our breakfast menus. Once again, I reached out to the front desk, and they sent someone up with the menus. I mentioned the housekeeping issue to the staff member who brought the menus, clarifying that both beds needed to be made and the bathroom cleaned. It felt odd to have to specify this, as it seemed like a basic expectation. Later that evening, we wanted to order dessert through room service, but it was difficult to reach anyone by phone. We eventually went to the restaurant to get the dessert to go. The next morning, our breakfast didn’t arrive at all. I called to follow up, and Nicole at the front desk checked with the restaurant to ensure our food would be delivered. It finally arrived, but an hour late and missing one entree. Nicole was great at following up, but it was clear that there were staffing issues, as the front desk was always manned by just one person who seemed overwhelmed with responsibilities. I really wanted to love this hotel, but the small issues added up, leaving me feeling quite disappointed with my stay.

We stayed at the West Street Hotel in 2019 and again in 2022, and we were just as pleased with our second visit as we were with the first. From the moment you enter the lobby, the staff is friendly, helpful, and well-groomed. Finn, the dog, is a delightful addition. We remembered him as a puppy, and we were thrilled to see he’s still around! The hotel itself is beautiful, and we love the overall atmosphere and location. We also enjoy visiting the sister hotel down the street, where we've had wonderful experiences at both places. The views are unbeatable, and we really appreciate our balcony with a sea view. We also enjoy the restaurant, Paddy’s, located below. The food is consistently good and reasonably priced, and the staff is always friendly. We highly recommend this hotel for a lovely stay in beautiful Bar Harbor.

The location of this property is nearly perfect, offering stunning views. While the presence of cruise ships can create some congestion, it also provides excellent opportunities for people-watching. The rooms are spacious and the beds are quite comfortable. The in-room bath products are of high quality, and the beverage bar on each floor is a lovely addition. The staff are accommodating and friendly. Our only disappointment was with Paddy's restaurant; we're not certain about the connection between the two, but it doesn't reflect positively on the hotel.

"We had a reservation in place, but unfortunately, my wife tested positive for COVID a few days before our trip. I called to cancel, and was informed that we were still within the cancellation policy window. However, they told me that if I canceled, we would lose the full amount for the two nights, which was not inexpensive. They offered the option to reschedule once, but I was initially planning to visit in September. Later, our airline canceled all the flights in July. When I contacted the hotel again to try to get a refund, I was told that since we had attempted to cancel back in May, their policy still applied and I would forfeit the full payment for our two-night stay. This place and its policy were incredibly frustrating!"