Chipotle Mexican Grill - Baltimore

Definitely our worst Chipotle experience ever. It’s our favorite fast food place and we were so disappointed. They had no white rice, salad dressing, or chips ready and I had to wait for 10 minutes for rice. I only found out it was ready because we saw them serving it to someone else, no one told me. The chips, once they were ready were super over done and I don’t think they had any salt or lime on them. I’m also fairly certain no one put any lime on the fresh white rice that I had. Whoever cut the produce probably has never seen vegetables before because there were massive chunks of red onion and peppers etc. all in all, incredibly disappointed.

If I could give this location 0 stars I would! The GM should be ashamed of this store location!! They Never and I mean Never have anything!!!! The workers move slow at night and don’t even check inventory on the line! Every time after 5 they are always out of everything. The workers are ALWAYS STANDING AROUND! There’s never management late in the day! You can’t order in person just online! It’s just like everyone in the back doing whatever the hell they want to do! Its ridiculous! Even the worker on the grill said he never worked for a more dysfunctional chipotle before! Just shut down the whole location PLEASE!

Long wait times. Appeared short staffed. Order makers tried to be quick. I believe it's very poorly managed, if at all.

Worst store I ever witnessed. Arrogant and racist staff. We walked in around 9.10pm and the staff said we can’t come in. We said we’re here to pickup the food for which the store is open. They were rushing and slamming the food in our bowl and clearly showing the frustration from the time we walked in until we left. They overcharged our order, charging 15$ for two drinks. They were hesitant to give the receipts even after asking for it. Finally they threw it on the counter!!! We asked her about the over charge and again she was frustrated and started arguing. Finally another lady from the kitchen walks in and admits the over charge and offered extra drinks and chips. Weird part is they were completely normal when serving the Black customers!! Watching all this drama my 5yr old is asking “Daddy, why are they are so mean to us”? Even a kid can sense their stupidity. Please Close the store and save our fav brand Chipotle.

Great food, friendly staff and fast service. good old chipotle. if they go there after 8 o'clock, they could run out of fajitas among others.