Perfect Strangers - Austin
Perfect Strangers
Description
At Hotel Zaza's dining venue, experiences diverge dramatically, reflecting a blend of ambiance and service challenges. While the restaurant boasts a beautifully curated environment and quality meals, such as a standout brisket burger and flavorful garlic fries, the service often disappoints. Inexperienced staff lead to confusion—like unclear ordering procedures and slow drink service. Patrons have noted high prices for minimal service, with some meals lacking execution, like overcooked bacon. However, the vibrant atmosphere, efficient breakfast options, and attentive moments from staff like Vincent and James suggest potential if the staffing issues are addressed. Overall, a mixed but promising experience awaits.
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Maybe it's due to the pandemic, but if you're in a hurry (45 minutes), you may not have enough time to have breakfast at this restaurant. There were only 4 tables of diners. When my food finally arrived, the bacon was overcooked, the toast was dry (no butter or jam), and the potatoes were lukewarm.
We made a reservation here on Valentines Day which was busy as expected. The restaurant was understaffed and not well trained. We waited 15 minutes before getting glasses of water and the waiter came minutes later to take our order. We gave our drink and dinner order at one time, seeing as how the service was beyond slow. Our dinner came quickly but no drinks; we had to ask again for those. The food was good but not quite as described on the menu. The restaurant is fairly noisy and you would think a newer restaurant would have planned some sound absorption. I have never had such slow and inattentive service especially at a nicer restaurant. There are many other good restaurant choices to spend your hard earned money.
My first review roasted the service because it was astoundingly bad, but I scratched that because I don't want anyone fired. I do want to write this though, because I genuinely wouldn't want to send a friend here after the experience I had on Valentine's Day this year. Main points servers are inexperienced and the value is terrible $162 for a steak, terrible Ahi Tuna Mound, 4 drinks and a side tip). Be better!
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