Perfect Strangers - Austin

Came here for a Tequila 512 event and ended up eating at the bar. It was a dreary Friday night, but there were people at quite a few tables and overall the vibe... read more Came here for a Tequila 512 event and ended up eating at the bar. It was a dreary Friday night, but there were people at quite a few tables and overall the vibes in here are beautifully curated as is the rest of Hotel Zaza. You could tell right off the bat this place is understaffed. There were two bartenders and either the cocktails are too complicated or they're making drinks for the entire hotel because they were in the weeds and the bar wasn't even fully seated. We got a round of free drinks from Tequila 512, and ordered two burgers. I added bacon to mine and swapped out the fries for garlic fries. I was splitting with a friend and they cut the burger and split the whole entree onto two plates, which I think is a great touch. The burger was very well seasoned and I looooved the garlic fries. If you like thin and crispy, these are the fries for you. We were considering getting another round of drinks, but it took about thirty minutes to flag a bartender (and we were sitting AT the bar) to close out our tabs. On top of that, they hold your credit card once you open the tab so you can't even leave and let the 20% autograt tip out at the end of the night. That was pretty annoying, and based on other reviews, seems to be the norm here. I hope they can staff up, because the food and drinks were pretty good. And the bathroom may be the nicest bathroom I've ever been in

Good surprise, great food, honest prices, great services. read more Good surprise, great food, honest prices, great services.

You have to order at the bar and then have the food brought to you not a big deal, but there’s no signage that explains that, so it’s confusing when you walk in... read more You have to order at the bar and then have the food brought to you not a big deal, but there’s no signage that explains that, so it’s confusing when you walk in. They don’t even have someone to walk around and refill waters the pricetag for the food and drinks seems pretty high considering there’s really no service at all. The club sandwich was okay, but nothing special, definitely wouldn’t order it again. They also don’t accept cash, which was inconvenient.

We made a reservation here on Valentines Day which was busy as expected. The restaurant was understaffed and not well trained. We waited 15 minutes before getti... read more We made a reservation here on Valentines Day which was busy as expected. The restaurant was understaffed and not well trained. We waited 15 minutes before getting glasses of water and the waiter came minutes later to take our order. We gave our drink and dinner order at one time, seeing as how the service was beyond slow. Our dinner came quickly but no drinks; we had to ask again for those. The food was good but not quite as described on the menu. The restaurant is fairly noisy and you would think a newer restaurant would have planned some sound absorption. I have never had such slow and inattentive service especially at a nicer restaurant. There are many other good restaurant choices to spend your hard earned money.

My first review roasted the service because it was astoundingly bad, but I scratched that because I don't want anyone fired. I do want to write this though, bec... read more My first review roasted the service because it was astoundingly bad, but I scratched that because I don't want anyone fired. I do want to write this though, because I genuinely wouldn't want to send a friend here after the experience I had on Valentine's Day this year. Main points servers are inexperienced and the value is terrible $162 for a steak, terrible Ahi Tuna Mound, 4 drinks and a side tip). Be better!