Kfc - Aurora

I can't understand why I only visit KFC once every 3 or 4 years, because I always leave feeling happy, and this visit was no exception. The staff were incredibl... read more I can't understand why I only visit KFC once every 3 or 4 years, because I always leave feeling happy, and this visit was no exception. The staff were incredibly friendly, appeared clean and professional, and ensured I had everything I needed. I ordered a kids meal along with a 3-piece box for just a little over $15. My daughter adored her kids meal, and my 3-piece was absolutely delicious. I really hope it won't be another 3 years before I return!

Bathroom in disrepair and not clean. Sink broken. Offered items, then said they didn't have them. It was good food otherwise. read more Bathroom in disrepair and not clean. Sink broken. Offered items, then said they didn't have them. It was good food otherwise.

Ten minutes later, I went back inside only to find out that my order hadn’t even begun cooking yet. The manager spoke to the male chef in the back, explaining t... read more Ten minutes later, I went back inside only to find out that my order hadn’t even begun cooking yet. The manager spoke to the male chef in the back, explaining that he didn’t speak English. When I tried to ask him to cook a fresh sandwich, the manager shifted the blame entirely onto him and refused to take responsibility. I then requested a refund. Additionally, I noticed the staff preparing food without wearing gloves, which was the final straw for me. I also asked for a way to file a complaint, but the manager refused to provide any assistance. Overall, everything about this experience was negative. I sincerely hope the company takes action and makes necessary changes. I will not be returning.

Went to get some KFC for lunch. They were fast courteous despite the pick up orders that they had. Chris provided us with our meal today. Thank you, Chris! read more Went to get some KFC for lunch. They were fast courteous despite the pick up orders that they had. Chris provided us with our meal today. Thank you, Chris!

This is out of control this is the 40 dollars worth of food. The so called night manager is rude which I know she isn't the manager but hey I guess we all can p... read more This is out of control this is the 40 dollars worth of food. The so called night manager is rude which I know she isn't the manager but hey I guess we all can play a roll that's not ours ? I think talking to the owner of the building just isn't cutting it with this terrible Customer Service. The food was cold I called about it to get a what's up when I called to inform them they didn't put food in the bowls I ordered with a what you mean they don't have food with her then hanging up on me. I think I need to contact someone to get this under control