Strathearn - Auchterarder

After five of the most wonderful days, we just wanted to say that EVERYTHING was top top class! Impeccable and courteous, friendly service...food excellent. Thi... read more After five of the most wonderful days, we just wanted to say that EVERYTHING was top top class! Impeccable and courteous, friendly service...food excellent. This is a world class establishment. Highly recommended. Thank you

Fantastic place to visit.and have lunch, all the waiters/Waitresses were amazing as were the shop assistants. I bought a wonderful book at a great price. Would... read more Fantastic place to visit.and have lunch, all the waiters/Waitresses were amazing as were the shop assistants. I bought a wonderful book at a great price. Would highly recommend going for a treat

My mum and I visited for a spa day last week and it was absolutely fantastic. The overall experience from when we arrived at reception through to the end was fi... read more My mum and I visited for a spa day last week and it was absolutely fantastic. The overall experience from when we arrived at reception through to the end was first class. The spa was wonderful. I had the most amazing treatment from Emma! I also had dealings with a lady called Audrey who was so friendly and helpful throughout our whole time being there. Thank you Gleneagles I can’t wait to come back

We had breakfast here every morning during our stay and it is really nice during daylight and the breakfast was everything you could ask for on the buffet and t... read more We had breakfast here every morning during our stay and it is really nice during daylight and the breakfast was everything you could ask for on the buffet and then there is a menu on top of that for you to choose from, such as...

My Wife and I booked a night in the Hotel, with a dinner booking in the Strathern Restaurant on the evening that we stayed. We were disappointed that the earlie... read more My Wife and I booked a night in the Hotel, with a dinner booking in the Strathern Restaurant on the evening that we stayed. We were disappointed that the earliest time available for dinner was 20.45pm at night and were told that an earlier time could be available and to ask at reception when we checked in. I also phoned reception twice prior to our stay to see if we could eat earlier and was told “there were no earlier times available”. When we checked in to the Hotel we were given a time of 18.30pm which was probably a good deal earlier than we wanted, but we took the reservation at 18.30pm. We were also told to produce my golf membership card when we went down to dinner to have the members discount applied to the bill, which we did. My wife and I duly arrived at the designated time of 18.30pm and sat for about two and a half hours having our meal. We were horrified that when we first went in there were over 75 tables vacant and by 8/8.30pm there were at least 40/50 tables free, which meant we could quite easily have come in to dine at 7.30pm, which would have been our preferred option! When the bill arrived, needless to say the members discount had not been applied (which is also the “norm” for the Dormy House) and in addition to that, there was no charge at all on the account for the food! We had only been charged for the drinks maybe I should have said nothing at the time, but I decided to let the waiter know of their error! Whilst I understand the problems that a five star Hotel have in trying to get inconsiderate people settled in to dine at the correct time, perhaps you should allow these people 15 minutes “grace” on their table reservation? This would allow other diners the opportunity of eating when they want?