Reviews
What User doesn't like about Shake Shack:
I was very disappointed with my experience at this restaurant. My mother's burger and fries were left sitting for more than ten minutes before being bagged. When I asked for fresh food after waiting fifteen minutes, the manager rudely explained that they had already removed excess fat and refused to make a new burger. The fries were cold and hard, making them inedible. The employees were also rude and unprofessional,... View all feedback. What User likes about Shake Shack:
Despite being very busy, this restaurant serves the best burgers and offers top-notch service in the airport. The staff are especially friendly towards airport employees. The only improvement needed is perhaps to have more staff members available to assist, but if they have a break between flights, they will make sure to accommodate them. Overall, visitors will not be disappointed. View all feedback.
Reviews from various websites
Son waited in line for over 40 minutes tonight 5/29 was given the wrong order. Went back to get it corrected and was never given his food. Left to board without...
read morePlease STOP wasting the thick paper bags and the cardboard boxes that you give out with one single cheeseburger. The person at pick up was extremely grumpy and...
read moreWhy have a Shake Shack if you can't order a shake?? They only had food and pop.
Nierra R was great airport ATL Kid-friendliness: He was so nice and kind great hob
Food was great.. but employee missed giving my drink in time and when I asked he said he would make it…I had to follow up to remind him again after may be 15 mi...
read more{{ slotProps.result.comment | strip_tags | str_limit(160) | ucfirst }}
read moreThe customer service was great! they were so friendly and ready to help anyone who was in the line. They took all the accusations fast, even with how many peopl...
read moreThis Shake Shack is the best I’ve ever been to by far! From the quality of the food to fast service and exceptional customer service!! The GM went above and bey...
read moreThe Shake Shack in Atlanta’s airport served a very undercooked burger. The meat was very pink. These Burgers are very expensive and should not be this undercook...
read moreThe food has been great 5 out of the 6 times I've ate here. The 1 times our burgers were a bit crispy and dry, otherwise great. Customer service is awesome and...
read moreThey’re never open when they’re supposed to be. Sitting here now, they were supposed to be open an hour ago. This has happened multiple times, I’ve checked the...
read more{{ slotProps.result.comment | strip_tags | str_limit(160) | ucfirst }}
read moreThe restaurant was bustling with customers, but it offers the best burger and service in the airport. The staff, despite being busy, was incredibly friendly and...
read moreI experienced a significant weather delay and all the restaurants were crowded. However, Shake Shack was able to serve about 30 customers quickly. My food was s...
read more{{ slotProps.result.comment | strip_tags | str_limit(160) | ucfirst }}
read more