Pretzel Maker - Ashtabula

There hours aren't accurate, phone is always busy, grub hub order from there it's always getting canceled. Smh! The only place to eat in the ashtabula mall and... read more There hours aren't accurate, phone is always busy, grub hub order from there it's always getting canceled. Smh! The only place to eat in the ashtabula mall and can't even count on their service.

Went there to get my 5 year old a cookie. The last waited on the people in front of us and walked away to play with dough. She did not was her hands. She had a... read more Went there to get my 5 year old a cookie. The last waited on the people in front of us and walked away to play with dough. She did not was her hands. She had a sings up but I had already walked away and went to a few stores. About 30 minutes later the same sign was still up and she refuse to let me buy a cookie. Then when my husyaskes if we could buy a cookie she started screaming and saying we could never do her job and stand there for 9.5 hours a day. Over one cookie. Seriously!! This place needs to get new people in there. How do you want on one person in line but not the rest. She even threatened to hit my husband.

I wish I could give negative stars after watching the employee completely ignore a customer while looking directly at them and then after the customer spoke up... read more I wish I could give negative stars after watching the employee completely ignore a customer while looking directly at them and then after the customer spoke up and ask why the employee began screaming and said ill clean his clock!!

I'll just come to the store instead so I can make sure my order is actually correct and cooked properly. read more I'll just come to the store instead so I can make sure my order is actually correct and cooked properly.

Would give this place zero stars if able. Went today to get pretzels before our movie and the lady was on break for almost half an hour (sign said 15 min), wait... read more Would give this place zero stars if able. Went today to get pretzels before our movie and the lady was on break for almost half an hour (sign said 15 min), wait for them to return and they left for break before making pretzels as they were completely out, another 15 min wait for fresh, we waited no big deal. During which she rang up another customer and went right back to rolling dough, bare handed, without washing her hands after handing paper money... in the middle of a pandemic . She looked absolutely perplexed when I asked if she was going to wash her hands before handling our food and proceeded to roll the dough.