Riptide Cafe - Arcata

Great coffee, friendly service. Lost a star for incredibly long wait times. Cars took ten minutes or more to get sandwiches and made it real hard for us to get... read more Great coffee, friendly service. Lost a star for incredibly long wait times. Cars took ten minutes or more to get sandwiches and made it real hard for us to get coffee and get back on the road.

Took quite awhile to make a turkey cheese croissant with me being the only customer. Then they burnt it. Customer service wasn 't bad or good, it was just nonex... read more Took quite awhile to make a turkey cheese croissant with me being the only customer. Then they burnt it. Customer service wasn 't bad or good, it was just nonexistent. 6.50 for a burnt breakfast not so much as an apology. They did offer to remake it, but I could tell she really didn 't want to so I said it 's fine, ill try to pick the burnt parts off..... Also, I ordered a white chocolate mocha last time, asked for iced but they gave me a hot one. I said no big deal, I 'm running late so I 'll just take it . Again, no apology for the screw up. When the coffee was finally cool enough to drink, it was a severe disappointment. Tasted like they burnt the grounds like the creamer was past its date. Couldn 't taste the white chocolate at all. It was like coffee with milk, not a white mocha. I 'm honestly shocked when I see a line there. The coffee food are both subpar the customer service is lacking. It 's a coffee shop, maybe a smile a good morning would make the coffee easier to choke down

My partner ordered a 12oz Americano for $3.50 and we paid $10 for it because we got short changed on a $20. We both realized it and asked about the missing $5 a... read more My partner ordered a 12oz Americano for $3.50 and we paid $10 for it because we got short changed on a $20. We both realized it and asked about the missing $5 accidentally going into the tip jar with the $1.50 tip we left, but no luck. So it felt like we were Ripped off by Riptide. I don't think we'll return again but if I did I would not pay with cash. Coffee was ok, but not worth $10 for a 12oz cup.

My partner ordered a 12oz Americano for $3.50, but we ended up paying $10 because we were shortchanged from a $20 bill. We noticed the missing $5, which seemed... read more My partner ordered a 12oz Americano for $3.50, but we ended up paying $10 because we were shortchanged from a $20 bill. We noticed the missing $5, which seemed to have accidentally gone into the tip jar along with the $1.50 tip we left, but our inquiry didn’t help. Overall, it felt like we were ripped off by Riptide. I don’t think we’ll be returning, and if we do, I won’t be paying with cash again. The coffee was decent, but definitely not worth $10 for a 12oz cup.

I also ordered a white chocolate mocha on my last visit, requested it iced, but ended up with a hot one instead. I didn’t make a fuss since I was running late a... read more I also ordered a white chocolate mocha on my last visit, requested it iced, but ended up with a hot one instead. I didn’t make a fuss since I was running late and just accepted it. Again, there was no apology for the mix-up. When the coffee finally cooled down enough for me to drink, it was a huge disappointment. It tasted burnt, and the creamer seemed off. I couldn't taste any white chocolate at all—it was just like coffee with milk, not a white mocha. Honestly, I’m surprised to see a line at this place. Both the coffee and food are subpar, and customer service needs improvement. As a coffee shop, a smile and a cheerful greeting could go a long way in making the experience more enjoyable.