Uno Chicago Grill - Menu

The food I've had here is consistently excellent. The staff is very friendly, and the atmosphere is pleasant, although the restaurant tends to be fairly empty m... read more The food I've had here is consistently excellent. The staff is very friendly, and the atmosphere is pleasant, although the restaurant tends to be fairly empty most of the time. There is ample parking available.

The fries tasted heavily of oil and fish, which was unappetizing. The deep-dish pizza had an excessively hard crust, almost like cement, and I ended up scooping... read more The fries tasted heavily of oil and fish, which was unappetizing. The deep-dish pizza had an excessively hard crust, almost like cement, and I ended up scooping off the scant raw toppings to give my daughter a piece. When I took another bite, a sharp bone jabbed my back tooth, which made me stop eating altogether. I then waited a long time for my waiter while the staff stood around, staring—an uncomfortable and rude atmosphere given how slow it was. When we expressed our dissatisfaction, I was informed that the manager was not available, which was frustrating. Despite the issues, I was still charged the full price for the meal, and though the pizza sat untouched on the table, I felt compelled to take it home, even though I was wary about getting sick from it. I wanted to give this place a try for my daughter’s sake, but I won’t be returning. The restaurant was not clean, and I left my phone number for a callback that never happened. It felt as if they were more interested in silencing my complaint than addressing my concerns. I later reached out to them after they replied to this forum, but despite their promises of assistance, they ignored my follow-up emails. I still haven't received any response from them.