Reviews - Fazoli's
Reviews summary
At Fazoli's in Appleton, experiences are mixed, revealing a restaurant striving for excellence yet grappling with service issues. While some patrons rave about delicious wings, fresh Alfredo, and friendly staff who go above and beyond, others express frustration over incorrect orders and delays. One customer's alarming experience involving harassment at a previous location raises serious concerns about management practices. Nevertheless, dedicated employees like those at Richmond Street seem committed to making amends, focusing on customer satisfaction. As diners navigate the ups and downs, the consensus remains: exceptional food holds promise, but attention to service is urgently needed.
Was Megan at Fazoli's a mag?
Always a great experience when coming here! Rufus and all the staff are super friendly. And absolutely love that they come out while eating and ask how our meal is. View all feedback.
What Nicolette Spencer dislikes about Fazoli's:
Ordered a chicken bacon Ranch Salat thru the ride thru on Northland and Richmond in Appleton. I was the only customer! When I came home, there were NO chickens in my salad!!! View all feedback.
Reviews from various users
Last update : 26.09.2024
Rufus the manager was an absolute delight! So friendly and helpful!! I would definitely go back!
Rufus provided the best service and does a great job managing the team!
Clean with friendly service. I tend to come here about once a week. Amos was very nice to work with- Kayla also!
Dart was a good worker best customer service experience I ever had.
Dart was a amazing! Great customer service and friendly as well. Will definitely be coming back!
Last update : 23.03.2023
Rufus was amazing tonight. He stopped at our table a few times to make sure things go well. I want to say that he remembers how much my son loves the bread sticks he brought us some extra bread sticks right away.
I wish I knew the woman's name that I have incountered in the drive thru on several occasions. However she has green hair. She is always pleasant and asks about your day. I look forward to her. Just as much as my food. Customers service goes a long way.
Ordered a chicken bacon Ranch Salat thru the ride thru on Northland and Richmond in Appleton. I was the only customer! When I came home, there were NO chickens in my salad!!!
Oh Fazoli, you never disappointed and this Appleton site lived to the reputation! Ordered a delicious dish of spaghetti with meatballs, along with some amazing breadsticks. After a long, tried and sleek couple of days, came for a late night meal and left extremely satisfied. Can not recommend enough if you are in the area and in the mood for some fast Italian!
Fazolis in grand chute totally hosed me. I took pics, kept the re empty and went to the one on Richmond st since nobody there cared. Got here and Rufus the manager was very sad to hear it. They didn't cause the problem, but they replaced my food and apologized. First class at the one on Richmond st in Appleton, no class at the one in Grand Chute.
Last update : 04.09.2023
The service was fantastic, the food was delicious, and Hannah, our server, was extremely friendly! We had a wonderful time and we will definitely return in the future.
I went through the drive-thru and placed two separate orders, and Michelle did a fantastic job of taking both orders and suggesting desserts to enjoy. I was having a rough day, but her friendly service really lifted my spirits. I will definitely be coming back to this location. The staff here is very pleasant!
Oh Fazoli’s, you never disappoint and this Appleton location lived up to the reputation! Ordered a delicious dish of spaghetti with meatballs, along with some amazing breadsticks. Really hit the spot after a long, trying and sleep-deprived few days, came in for a late night meal and left extremely satisfied. Can’t recommend enough if you’re in the area and in the mood for some fast Italian!
Cameo took my drive-thru order and was so at the pickup window. She was pleasant and efficient. I waited just a few minutes and my food was ready. Very good experience.
This Fazoli's is definitely the best one we've visited. The staff is always nice and friendly, especially Michelle P. who has the best attitude. I recommend this location over any others.
Last update : 20.11.2025
Fazolis in grand chute totally hosed me. I took pics, kept the re empty and went to the one on Richmond st since nobody there cared. Got here and Rufus the manager was very sad to hear it. They didn't cause the problem, but they replaced my food andapologized. First class at the one on Richmond st in Appleton, no class at the one in Grand Chute.
$11.50 for a sampler meal and thr lasagna is about an inch big with a boat load of sauce to cover how small it is. For 11 follars at a fast food joint can you at least give a decent portion. Very disappointed for 11 bucks. Do better fazolis
I was at the fazoli's on Northland today and was already having a really rough day only to be continued by my card not wanting to work. Cameo who is in the drive-thru was the biggest help and honestly probably the most amazing drive-thru person I've metshe had managed to turn my already rough day around and I really hope she gets the recognition she deserves. Thank you so muchagain!
