Kfc - Ann Arbor
Kfc
Description
KFC recently faced criticism for its dining experience, revealing significant operational challenges. Customers encountered locked doors despite a sign announcing the dining room's availability, leading to frustration. While the food received positive remarks, disorganization marred the experience, with incorrect orders and missing items. A lengthy drive-through wait, dirty windows, and a lack of attention to cleanliness further compounded the dissatisfaction. Patrons expressed hope that the KFC Foundation would address these issues by emphasizing faster service, improved employee engagement, and overall restaurant hygiene. As it stands, this KFC location needs urgent improvements to enhance customer satisfaction and operational efficiency.
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Feedback
The great food and funny staff are always good
I ordered a hot and spicy chicken sandwich meal and I got it very quickly they were friendly
Staff nice, but a looooong 7/7/22 drive-through wait (15 mins), and amazingly, there was only one car ahead of me. Ordered: 2 Coleslaws (received 1), 1 container mashed potatoes (received 0), and asked for honey-mustard sauce (received 0). Rounded the total charge up to $22-even, with a 96¢ donation to the KFC Foundation, which I now hope is working hard on developing a more logical, faster, and accurate fast food preparation and serving system for all KFC restaurants, and investing in research on how to instill pride, a sense of purpose and worth (and avoiding boredom) in their hourly employees. Oh, and both glass panes of the drive-through window were surprisingly filthy. With nothing else to do as I sat there and waited in my car, I wondered for several minutes if it was a fluke, or if it was a hint as to the cleanliness overall of the whole restaurant.
I went in and waited to be served, but I overheard a lot of talk about management and key pickups. Eventually, they noticed me, but it seemed like the focus was more on the DoorDash driver. After my long wait, I finally decided on Popeyes. It ended up being a choice that added some stress to my already hectic day.
The food was good, but they seemed to be quite disorganized. They served us something we didn’t order and forgot to bring us two dishes we requested. All I wanted was my mac and I would have been happy.
Menu
Sandwiches
Spicy Chicken Sandwich Nuggets Box Meal$10.8 Classic Chicken Sandwich Nuggets Box Meal$10.8Family Meals
Free Beverage Bucket 12 Pc. Tenders Meal$37.8 Free Beverage Bucket 16 Pc. Tenders Meal$45.8 Free Beverage Bucket 12 Pc. Chicken Meal$37.8
FAQ
More information
QR-Code for the menu
