Bookends Cafe - Ames

Great coffee and prompt service. I've never had an order messed up. Some drinks are a bit pricey, though. read more Great coffee and prompt service. I've never had an order messed up. Some drinks are a bit pricey, though.

I really disliked the service and coffee overall there was NOT GOOD. I had a barista LIE to me when she accidentally made me a mocha rather than a hot chocolate... read more I really disliked the service and coffee overall there was NOT GOOD. I had a barista LIE to me when she accidentally made me a mocha rather than a hot chocolate and then only made me another one when I pointed it out. Also when I did receive my correct drink she did not mix the syrup leaving a hot water mess and intense syrup on the bottom. Never go if you have taste buds or human decency.

Our experience at the restaurant was quite disappointing due to the behavior of the two employees we encountered. We ordered a frappuccino without whipped cream... read more Our experience at the restaurant was quite disappointing due to the behavior of the two employees we encountered. We ordered a frappuccino without whipped cream, but they still added it. When we tried to remove the whipped cream ourselves, one of the employees spoke to us in a discourteous tone, saying, "If you wanted it off, you could have asked us to do it back here instead of making a mess in the café." I assured her that we intended to clean up the mess. The other employee then chimed in, stating, "If you didn’t want whipped cream, you should have asked for no whipped cream." I pointed out that we had indeed requested it without whipped cream, and she responded with a disdainful look. Overall, we were left very dissatisfied with their unfriendly attitude, which seemed unwarranted.

Best coffee on campus read more Best coffee on campus

So thankful for this place. read more So thankful for this place.