Dunkin' - Algonquin

I'm not sure if new management took over, but the service here has declined drastically since the friendly Indian gentleman left. The lines are unbearably long,... read more I'm not sure if new management took over, but the service here has declined drastically since the friendly Indian gentleman left. The lines are unbearably long, and it took me 25 minutes just to get through, which is completely unreasonable for a coffee shop. When I finally reached the window, the staff were rude, especially when I asked for a straw they had forgotten to include with my iced coffee. I live just across the street but will now drive to a different Dunkin' from now on.

The flavor options at this Dunkin' location are consistently disappointing. While other stores usually add four pumps to their large iced coffees, as indicated... read more The flavor options at this Dunkin' location are consistently disappointing. While other stores usually add four pumps to their large iced coffees, as indicated on the label, here they only include one pump of flavor, which is barely detectable!

I had a frustrating experience at the Dunkin' drive-thru on August 21st around 1 PM. The employee at the window spent 12 minutes counting the cash register and... read more I had a frustrating experience at the Dunkin' drive-thru on August 21st around 1 PM. The employee at the window spent 12 minutes counting the cash register and texting on her phone. Despite my repeated requests for assistance from someone else, she kept insisting it would only be a minute longer, but nothing changed. Eventually, she accepted my payment but appeared confused. After wasting 15 minutes, I took my money back and left. This level of service is unacceptable.

I waited 15 minutes in the drive-thru with a mobile order. When I got to the window, the staff member informed me that my order would take a while and suggested... read more I waited 15 minutes in the drive-thru with a mobile order. When I got to the window, the staff member informed me that my order would take a while and suggested I come inside. Once inside, I ended up waiting another 10 minutes. I brought up my mobile order again, only to discover that it had been sitting there the whole time. To make matters worse, 6 of the donuts I ordered were wrong, and my coffee was cold. There was no apology or explanation for the mix-up with the donuts.

I ordered coffee with almond milk and specifically requested no whipped cream. I even repeated my order to confirm. However, when it arrived, it had whipped cre... read more I ordered coffee with almond milk and specifically requested no whipped cream. I even repeated my order to confirm. However, when it arrived, it had whipped cream on it. I explained that I couldn't have whipped cream, and they just scooped it off. Afterward, I received what I believe was a new order, but the staff disappeared for a while. All that hassle, and the coffee turned out to be terrible. They really do not pay attention to their customers.