Reviews
What Andre Frami doesn't like about Big Town Hero:
The owners of this location, specifically the woman, is EXTREMELY rude. They must be making a ton of money, because they chose to refuse service to 30 maskless shoppers today. She then proceeded to call security to request that the shoppers be trespassed from the mall entirely. It is a business's right to refuse service. It is also our right to share negative experiences and to take our money elsewhere. Please suppor... View all feedback. What Evans Parker likes about Big Town Hero:
Only Big Town Hero I eat at! Delicious sandwiches and amazing staff. Also, HUGE thanks for all you do in helping to ensure our community stays safe and healthy during these times. View all feedback.
Reviews from various websites
Great family run shop, amazing sandwiches, and crispy delicious bacon. Great service from great people!
Terrible terrible customer service. Why is it people think covid only exists when you are not seated?? I will never go to this business again. And we USED TO BE...
read moreExcellent place love that they’re still requiring masks. One of the friendliest customer service experiences I’ve ever had
Love this place! The staff is super friendly and care about their customers. Delicious food. Highly recommended!
This little shop is one of the best in this area! The service is outstanding! The people behind the counter, make some great food! Give this place a try, guaran...
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read moreBig Town Hero in Albany has received mixed reviews due to the owners' refusal of service to unmasked customers, causing controversy. While some praise the delicious sandwiches and friendly staff, others criticize the rude behavior and strict enforcement of mask policies. Despite the negative experiences, some customers appreciate the establishment's commitment to safety measures during the pandemic. Overall, opinions vary based on personal views on mask-wearing policies. Whether you support the mandate or not, the decision to dine at Big Town Hero in Albany depends on your comfort level with the business's stance on mask requirements.