Mean Poutine - Ajax

I really enjoyed the poutine! However, my 3-star rating stems from my disappointment with the service. The girl behind the counter was wearing AirPods and talki... read more I really enjoyed the poutine! However, my 3-star rating stems from my disappointment with the service. The girl behind the counter was wearing AirPods and talking on the phone while taking my order. As a result, she had to ask me to repeat my order multiple times because she was focused on the call rather than listening to me. Normally, I wouldn't write a review like this, but I believe it's crucial for employees to prioritize their customers over phone conversations. I'm not upset about her using AirPods or being on a call; it's the fact that she was distracted instead of attending to my order that left me feeling let down. There’s room for improvement in this area. I truly hope changes will be made because I can see she has great potential.

Service: Take out Meal type: Lunch Price per person: CA$10–20 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Classic Poutine Regular read more Service: Take out Meal type: Lunch Price per person: CA$10–20 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Classic Poutine Regular

- **Meal Type:** Dinner - **Food Rating:** 5/5 - **Service Rating:** 5/5 - **Atmosphere Rating:** 5/5 - **Recommended Dish:** Southern BBQ We definitely recom... read more - **Meal Type:** Dinner - **Food Rating:** 5/5 - **Service Rating:** 5/5 - **Atmosphere Rating:** 5/5 - **Recommended Dish:** Southern BBQ We definitely recommend checking it out!

I had never been to this restaurant before, but I decided to give it a try. Unfortunately, the young woman working there wasn't very friendly, and the food pres... read more I had never been to this restaurant before, but I decided to give it a try. Unfortunately, the young woman working there wasn't very friendly, and the food presentation was quite poor. I ordered the veggie poutine, and it was disappointing and not worth the money I spent. I should have just gone for a classic poutine instead. The grilled onions were huge and unappetizing, and the sweet peppers were equally unappealing. I chose tomatoes over mushrooms, and they were the only ingredients that were actually chopped. The food looked as though someone had chewed it and then spat it back into the box. I won't be returning—this experience was absolutely disgusting and a waste of $12.62.

The first time I tried Mean Poutine I was pleasantly surprised. Each subsequent visit has gotten worse. The poutine barely has any gravy on it. The point of a p... read more The first time I tried Mean Poutine I was pleasantly surprised. Each subsequent visit has gotten worse. The poutine barely has any gravy on it. The point of a poutine is the cheese curds AND gravy. They tell you to pay for extra gravy and extra doesn't even come on the poutine. Traditionally, a poutine is meant to be saucy not bone dry. To make matters worse, my fries have got to have been triple fried. They are too hard, dark and crunchy. The little gravy there was is just sitting on the hard shell of the fry. The poutine is so dry I had to add ketchup. Even my children are complaining saying the fries taste off. If fries are old, through them out. Don't re-fry them and serve the bad product to customers who are paying an already marked up price for potatoes. I've provided this feedback to the establishment already, but I guess the business is doing good from the students at nearby schools during lunchtime that they don't need to care. I'm tired of being played the fool by capitalists. Customers are educated/intelligent and can tell when something is fresh versus not.