Chili's Grill - Addison

Sat at the bar and had a good conversation with the bartender. Food and service was great. read more Sat at the bar and had a good conversation with the bartender. Food and service was great.

A centrally located restaurant was chosen to celebrate a birthday. Everything went smoothly until one dish was delayed. It was strange that everyone else had th... read more A centrally located restaurant was chosen to celebrate a birthday. Everything went smoothly until one dish was delayed. It was strange that everyone else had their food except for one person. Our waiter seemed busy with other customers, but I assumed he had everything under control. Unfortunately, we had to wait while some started eating, but the manager approached us to inquire about our experience. We shared our concerns with him and he promptly resolved the issue. Despite the initial setback, the manager's quick action improved the situation. Our food and drinks were good, and we appreciated the staff singing happy birthday to us. Overall, I would consider returning to this restaurant. 3 stars.

Server was not attentive we had to get up to get napkins and to go boxes, drinks not refilled, very slow service. The server spent more time on his phone than w... read more Server was not attentive we had to get up to get napkins and to go boxes, drinks not refilled, very slow service. The server spent more time on his phone than waiting on our table. I had the fajitas and they were disappointing, not seasoned and not sizzling on the platter. Asked for extra pico which we never got. The meat was in small pieces not the breast strips I would normally see at chilis. Very bad in dining experience to say the least

This restaurant is an excellent choice for celebrating birthdays. Everything went well until one dish was delayed, which was a bit strange since everyone else's... read more This restaurant is an excellent choice for celebrating birthdays. Everything went well until one dish was delayed, which was a bit strange since everyone else's food had already arrived. We considered whether to wait for the late dish and risk our meals getting cold, but our waiter seemed to have the situation under control. Unfortunately, the missing dish took longer than anticipated to be served, suggesting that our waiter might not have been as attentive as we first believed. At this point, I was leaning toward giving a 3-star review, but the manager promptly addressed our concerns and made sure the rest of our meal went off without a hitch. We were impressed by the manager's proactive approach to customer satisfaction, and his quick action really salvaged our overall experience. The quality of the food and drinks at Chili's was fantastic, and we would definitely consider returning. A special shoutout to the family that joined in singing Happy Birthday during our celebration!

The food was outstanding—everything was served hot and fresh. When it arrived, the presentation was lovely, but I couldn't wait to start eating! read more The food was outstanding—everything was served hot and fresh. When it arrived, the presentation was lovely, but I couldn't wait to start eating!