Unlike an office job, where most of the working time takes place in front of a computer screen or sometimes on the phone, working in the catering trade requires empathy, a fair amount of sales talent and control of one's own facial expressions and gestures.
Communication determines the daily work routine here. Whether it is greeting guests, taking their order, passing on information to the kitchen or saying goodbye. Each sentence should be adapted to the situation, the counterpart and the mood as a whole. Thus, you should not only be able to greet the guests in the friendliest way, but also to react appropriately to complaints or even to unfriendly behavior and not let it get too close to you.