Dunkin' - Zion

My experience wasn't great. The lobby is consistently closed, and there’s always a long wait. It’s 1 PM on a Saturday, and I'm currently writing this while stuc... read more My experience wasn't great. The lobby is consistently closed, and there’s always a long wait. It’s 1 PM on a Saturday, and I'm currently writing this while stuck in the drive-thru. I'm just trying to pick up a mobile order, and I've already been waiting for 20 minutes. They also never seem to listen when I ask for less ice in my drink.

I didn't receive what I ordered. I requested a cake batter iced coffee but instead got a regular iced coffee. The drive-thru service was extremely slow. I under... read more I didn't receive what I ordered. I requested a cake batter iced coffee but instead got a regular iced coffee. The drive-thru service was extremely slow. I understand that drive-thrus are meant to be convenient, but they shouldn't take so long.

I bought a croissant and some munchkins, but both were hard, as if they were stale. I also had to wait quite a while for assistance because the staff appeared m... read more I bought a croissant and some munchkins, but both were hard, as if they were stale. I also had to wait quite a while for assistance because the staff appeared more interested in chatting with each other than helping me or other customers who had been waiting longer.

I’m really frustrated with Dunkin’ because they only offer a drive-thru option, which doesn’t work for me since I drive a semi truck. Their lobby is always clos... read more I’m really frustrated with Dunkin’ because they only offer a drive-thru option, which doesn’t work for me since I drive a semi truck. Their lobby is always closed, so I have no alternative. It’s very inconvenient!

I visited Dunkin' today after placing a mobile order, and I was warmly greeted by Alex and another friendly employee with long hair. They were very attentive an... read more I visited Dunkin' today after placing a mobile order, and I was warmly greeted by Alex and another friendly employee with long hair. They were very attentive and even offered me a couple of 1 lb bags of whole beans and a donut. Dunkin's menu is fantastic!