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What an amazing weekend we've spent at Hotel Firefly in Zermatt!!! Best rooms ever! Best Service ever! Spanking clean! And many thanks to the friendliest staff... read more What an amazing weekend we've spent at Hotel Firefly in Zermatt!!! Best rooms ever! Best Service ever! Spanking clean! And many thanks to the friendliest staff ever, we will be back! Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury, Great view, Romantic, Great value, High-tech

I can’t say enough good things about this hotel. Our stay was exceptional!! We stayed for 6 nights with our 7 and 5 year old daughters. The service was perfecti... read more I can’t say enough good things about this hotel. Our stay was exceptional!! We stayed for 6 nights with our 7 and 5 year old daughters. The service was perfection. The staff goes above and beyond to take care of any requests you have. They are all so kind and friendly. They picked us up from the train station the day we arrived and helped with dinner reservations . The day we were leaving the trains were shut down in Zermatt due to an avalanche . They were so helpful and kept us up to date with the latest status of the trains. Our room was so beautiful and fully equipped with everything from utensils to robes and slippers for the kids. The rooms are very clean and spacious. One of the biggest perks is they bring breakfast to your room daily. You’re able to enjoy breakfast in the comfort of your own room. The breakfast is so delicious . The spa and pool area are very clean and well maintained . We loved using the facilities after a long day on the slopes . The location was amazing ! We were 5 minutes from one of the lifts and ski rentals. In the opposite direction we were 5 minutes from the town. We were able to walk to all the restaurants. We absolutely LOVED our stay and can’t wait to come back . Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury, Great view, Quiet, Kid-friendly