Reviews
What Paul Johansing doesn't like about The Refectory Kitchen & Terrace:
The place wasn’t even ready for our 11.00am booking , 15 20 minutes wait , the food was just Luke warm left overs from breakfast , Hash browns rock hard , bacon and sausage the grease had come to the surface where it had obviously all been left on a hot plate from the breakfast an hour earlier, absolutely awful, for a Hotel of this standard , it should be ashamed of itself . Even the coffee was just warm , the staff... View all feedback. What Ilgin Ahmed likes about The Refectory Kitchen & Terrace:
Booked afternoon tea for a 50th birthday. Went for the prosecco option. Food was lovely. Sweet and savoury and actually could not finish so was given a box to take away the leftovers. Lovely room to have the afternoon tea and service was friendly and helpful. Definitely recommend. View all feedback.
Reviews from various websites
Good value for money, but service was bad. the personal was not welcome as we were the first customers (the manager almost accusatory when he asked about our bo...
read moreGutted to arrive for a DJ set place which had been booked weeks in advance to be told that it was cancelled no prior warning beforehand werenât told this befo...
read moreBeautiful location with cheap dining great location to sit and meals after a busy day in york.
Altogether very good, but a few mistakes from the employees...wrong meal brought and wrong drink and had to wait for coffee and finally remember how we had to c...
read moreLovely staff, sheltered table, reasonably priced drinks, good ambiance
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read moreThe restaurant offers a mixed dining experience, with some customers enjoying delicious food and attentive service while others were disappointed by slow service, incorrect orders, and lack of value for money. The atmosphere was generally praised, but poor management and organization were noted by some customers. The menu received mixed reviews, with some enjoying the selection while others found it lacking in options. Overall, the restaurant seems to have potential but needs to work on consistency and customer satisfaction.
The place wasn’t even ready for our 11.00am booking , 15 20 minutes wait , the food was just Luke warm left overs from breakfast , Hash browns rock hard , bacon...
read moreTable booked for 2pm. Shown to table, both chair seats were stained. Drinks arrived which were not hot. At 2.25 we were informed there had been a mix up and our...
read moreBooked afternoon tea for a 50th birthday. Went for the prosecco option. Food was lovely. Sweet and savoury and actually could not finish so was given a box to t...
read moreCame for afternoon tea for my nanna an early birthday treat, we all loved it, everything was amazing! The 2 girls that were on shift 2pm onwards on the 25th Jul...
read moreWe were staying at the Principal Hotel and had dinner in The Refectory on our first night. The restaurant was quiet. We had a pleasant welcome and thoroughly en...
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