Mitre Oak - Wyre Forest

Went here for a quiet lunch on a day off with my wife. Lexi Jade are welcoming and convivial hosts. The food was good quality, generous portions, reasonably pricedand served with a smile but don't take my word for it go try it yourself.

Poor customer service. We ordered drinks at the bar and were told they only accepted blue light card on food. Fair enough. We sat at our table and went to the bar to order food. I showed my blue light card and was then asked for another form of ID to prove the card was mine, even though I showed it on the app on my phone. Again a bit of hassle but I showed my bank card. After all that they still didn't apply the blue light discount!! When I queried this I was told they were sorry but there was nothing they could do now, they could not cancel the transaction and refund me or apply the discount! Food was mediocre and customer service shocking! I will stick to our local Marston's in Worcester in future where customer service is better, food is better and I have never had an issue with my blue light discount being applied!

Came on the off chance as the local pub we normally visit down road was closed unfortunately! Definitely would not recommend or return, arrived the sign says please wait to be seated was not a single member of staff around so after 5 minutes decided to seat ourselves pub was pretty much empty, went to toilet which were dated and un pleasant left us unsure wether to even eat here we decided to just stay as had already drove 30 mins and been let down at previous pub, wish we’d of left now. Ordered via QR code on table drinks came pretty quick but glass was filthy so had to get a fresh drink opted for a straw this time to be safe as place just didn’t feel clean at all. Waited 50 minutes for 2 of the same mains and childrens nuggets and chips. Brought out the children’s and side of under cooked garlic bread, beans on children’s meal were dried had obviously been sat under heat lamp. Fries tasted like they’d been cooked in dirty oil was dreading receiving our mains, ate our sides before even receiving mains as were that delayed daughter had finished eating by time we got our mains which I had to go to the bar to see what had happened as it was coming upto a hour now for 2 simple dishes got told the waiter had given it to the wrong table received our food of hunters chicken missing onion rings again fries and chips in edible

Initially overcharged at the till as 'Lighter Bites ' had been ignored. Price of soft drinks is appalling .. £3.80 for a large Pepsi Max is outrageous with no refill offer. Doesn 't matter how good the food is when the drinks are so over-priced. Things need to change before I come back!

Very good experience leah is an attentive server. food was very good and an enjoyable experience……..