Auntie Anne's - Woodstock

I stopped in the get a regular pretzel and they were only making pretzel bites. How different is it to make regular pretzels than pretzel bites. The only difference seems to be that pretzel bites cost a dollar or two more.

I just stopped by the outlet mall for a pretzel and unfortunately there was very little to choose from. Ended up getting pretzel bites. Anyways, the staff here today were kids with teenage attitudes and I was not in the mood for that on this particular day. The staff also was acting like they didn?t want to work and they certainly weren?t making more pretzels it seemed. Everyone with their arms crossed.. WE JUST WANTED A PRETZEL! I?m not coming back to this one. I?ll go to north point mall instead. They are always fresh and have options there!

Extremely slow service actually unbelievable even though it doesn't look understaffed. Staff all look confused and are working in slow mo. Manager is standing around in slow mo too just talking talking talking at her staff and not actually helping berating them in front of customers for burning the pretzels. People keep leaving the queue because it is taking forever. Queue is literally not moving. Manager seems so incompetent and everyone's complaining about her. People are irritated and more are leaving. She will be the death of this place. Pretzels are burnt and so hard, if you threw them at a bird, it would cause some damage. To make matters worse, bit into it and it's not even done on the inside! (See pics) Worst Auntie Anne's ever!

There were absolutely no pretzels I sold. The waiting period is 45 minutes. I Doubled Back Was Told You were just selling small cups. I ordered 2 Cinnamon nuggets that had no sugar... Lemonade was also not available. What a $10 waste.

Super disappointing. I went here today and after waiting 10 minutes in line (only 2 people were ahead of me) I decided to leave without ordering anything. NOTHING was made at all and ready to go. 15-20 minutes to wait for pretzel dogs, 12-15 minutes for salted pretzels. However she told me cinnamon pretzels were almost ready and I could have those or they could make them plain... ? The lights and screens were completely turned off, only 2 people were working so I'm assuming they're under staffed like everyone else is right now, but that doesn't excuse the fact that everything was filthy inside as well. Flys were inside both alive and dead. This wasn't my first experience like this either. Last time was in July and it was the exact same way, albeit the lights were and screens were working and there were more workers, although most people weren't actually working. They had flies AND wasps inside and it took 40 minutes to get through the line (5 guests ahead of me) and each one waiting just as long as me. They said it would only be 15-20 minutes then too. Save your money and your time. I'll likely never return to this location unless they completely rework they're entire management style.