Doubletree By Hilton St. Anne's Manor, Omnia

The restaurant was not available, it was cleaned. table in the winter garden, where people business meetings. it took half an hour from sitting to get a menu. the water jug arrived 10 minutes later and driped wet, it was placed on the menu above. long wait for the order of eating. finally it arrived and was freezing and very inconspicuous. a very unacceptable experience.

Stay here lego land dinner was part of the deal for which we paid extra. the service was extremely slow (not helped by forgotten staff.) chicken wings and tomatensuppen were ok. mostly very disappointing- rib auge steak (which was incident and extra charge), at best a bit boiled steak and not cooked to the desired level. margarita pizza was comparable to 69p smart price pizza. lachs was okay, but veg was cold. in fairness brownie and cheesecake dessert were in order, but an old took to get

The restaurant had no record about our booking and never claimed to hear from thefork.co.uk, but to the happy found a table for us anyway extremely busy. eating was nice, service a little slow by personal lack, a few items on the beverage menu. a meal had to go back, which wasn't quite ordered. overall an underwhelming experience, although the employees tried to get their best and everything very committed.

The quality of eating was terrible. basic white brot terrible fillings and shop purchased scene! the cakes were terrible. nothing was homemade or high quality. the table was not set, the waiter asked us, teller, tassen and sauce etc. to pass the table. really not what they expect for a hilton hotel.

I booked afternoon tea on line, however when we reached the restaurant they thought we were going for lunch so we had to wait for over an hour for food to be prepared. I also phoned which took over 30 mins to inform them in advance that a member of the booking was gluten free. It would be much easier to phone st anns directly, however I had to go through Double Tree booking system which was unnecessarily complicated and as evidenced, entirely useless. The quality of the food was also poor, however I expect this was due to food being prepared on the spot defrosted?