Dunkin' - Woburn

This location is a complete turnaround. Every time I visit, the customer service is outstanding. I'm not sure if the manager, Ana, is new here since I've only n... read more This location is a complete turnaround. Every time I visit, the customer service is outstanding. I'm not sure if the manager, Ana, is new here since I've only noticed her in the last couple of months, but she's doing a fantastic job. If anything goes wrong (which is quite rare these days), she addresses it with a smile and is incredibly nice and friendly. The rest of the team reflects this same attitude. I find myself coming here almost every day!

I really enjoy my morning routine. Every day after I drop my daughter off at school, I treat myself to a dunkachino and an espresso shot. Then, I go home to med... read more I really enjoy my morning routine. Every day after I drop my daughter off at school, I treat myself to a dunkachino and an espresso shot. Then, I go home to meditate. It’s become an essential part of my day!

So this use to be my go to for coffee each morning for myself and sometimes my son if I catch him before work. I used to use the drive thru and notice no garbag... read more So this use to be my go to for coffee each morning for myself and sometimes my son if I catch him before work. I used to use the drive thru and notice no garbage barrel at any point along the drive thru. Never was an issue for me personally. I DID understand why people eventually got so frustrated that they piled their last coffee cups and garbage along the first not used window.So I ran into the issue today. With no area to put my new coffee, I asked if the cashier could just throw away my old cup. She replied no I 'm sorry, I 'm not allowed to take trash through the window obviously they have run into this before. I mean, they have a sign where the barrel USED to be, telling everyone where the barrel is NOW. All this instead of putting a barrel back So I decided to cancel my order and go inside to talk to the manager.I was told that it was against policy to take trash through the window. Then said it is a health dept violation. I said ok ? Does the health department not allow a barrel along the drive through? Knowing they have them at other dunks and of course it is not against any code, they have just decided they don 't want to empty an extra barrel. That 's the only reason I can think of. They choose to do this even though it is a huge inconvenience for customers to stop, get out and throw something away. As anyone knows who goes here, this is not a spot you can just stop after the drive thru to throw something away. There is just no room.I don 't write these often. I also don 't believe this is an employee problem. They serve with a smile usually and keep things moving.But like many others I 'm sure, they have lost my business because they refuse to just put a barrel out for customers in the drive thru line.Silly when there are 3+ other dunks within less than a mile. I hope that someone realizes it 's an issue and puts the barrel back. I would applaud a business actually having the to adapt when something isn 't working.

Love the new one I'm glad what they did to the old gas station they tore down and made this it's a nice nice location in a nice area too. read more Love the new one I'm glad what they did to the old gas station they tore down and made this it's a nice nice location in a nice area too.

Place is listed as closing at 10pm. Showed up at 9:24. Doors are locked, two employees inside ignored me completely. I guess they just shut down whenever they w... read more Place is listed as closing at 10pm. Showed up at 9:24. Doors are locked, two employees inside ignored me completely. I guess they just shut down whenever they want? Why is every single local here completely worthless?