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Contribute FeedbackPizza Hut has become a mixed bag of experiences, showcasing both delightful moments and significant shortcomings. While many patrons enjoyed the tasty pizzas, fresh ingredients, and friendly service, a recurring theme of understaffing led to long waits and frustration. Customers noted the cleanliness of the establishment and the quality of the food, yet encountered delays in service, often exacerbated by a lack of attentive staff. Some even reported poor management responses to complaints. Overall, while the restaurant can deliver enjoyable meals, potential diners should be prepared for inconsistent service, particularly during busier times.
This restaurant is excellent! The perfect spot for enjoying salads or pizzas with vegetarian options. I had a delicious salad and my family loved the pizzas. The staff was friendly and welcoming, and the service was fantastic. The prices are reasonable for the quality of food and service you receive. Highly recommend!
Great location withstanding, we received excellent service even though they were under staffed (30/11/19 . My child, our nephew, wife and myself spent two hours enjoying our food and service completely missing the lantern procession we went into town to see! Really yummy pizzas and the kids loved the ice cream station. Keep up the good work :
My son had a pizza party with his friends. The kids had a blast putting their favorite toppings on their pizzas. They started with the salad bar, which had fresh ingredients. After enjoying their pizzas, they had ice cream with a variety of toppings and sauces. The staff was friendly and excellent with the children. Overall, it was a great time for everyone.
This is truly one of the best restaurant experiences I have ever had. It was my 21st birthday and our reservation at another restaurant was cancelled last minute. We were in a panic when we noticed that Pizza Hut was still open, even though it was close to closing time at 8:30pm. There were 11 of us, but the waiter graciously offered to stay open until we were all finished. Despite us being probably the most annoying customers, the staff treated us like royalty and the food was fantastic. I would definitely recommend this place and will be back for sure.
After a long 4 hour drive from Yorkshire we were irritable, tired and hungry, the duty manager who I think said he was called Chris made our day, he was very pleasant, knowledgeable and his service was among the Very BEST I have had anywhere in the world. I would certainly visit t any of the pizza huts now Purley down to the service we had from this chap, an absolute credit to his role. He has won a new couple of customers for the brand. The food was great, the service was world class. Why can't it be the same in every walk of life.
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